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Travel & Hospitality Built for the Guest Experience

Adapt quickly to shifting demand, disruptions and traveler expectations

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The realities of travel and hospitality

Travel and hospitality brands face rising traveler expectations for connected experiences while managing legacy platforms, operational complexity and constant pressure to modernize across digital and physical touchpoints.

Legacy platforms fragment journeys

Legacy platforms fragment journeys

Disconnected booking, loyalty and operational systems make it difficult to deliver consistent experiences from planning through post-trip engagement.

Personalization must happen in real time

Real time personalization required

Guests expect relevant recommendations, offers and support at every moment, but siloed data limits personalization across channels and locations.

Operations must stay flexible

Operations must stay flexible

Travel demand shifts quickly, requiring platforms that can scale, adapt and perform reliably during peak periods and disruptions.

AI platforms built for travel and hospitality

<p>Publicis Sapient’s AI platforms connect systems, data and workflows so AI operates with real travel and hospitality context. This shared foundation supports connected journeys, operational efficiency and continuous innovation.</p>

How travel and hospitality brands apply AI across the business

Bodhi agents for travel and hospitality

Here’s a glimpse of our featured Bodhi agents. Let’s connect to find the perfect solution for you.

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Guest experience agent

Provides recommendations, support and communications

Contactless service agent

Powers seamless, touchless interactions

Travel insights agent

Provides insights into behavior and demand patterns

Loyalty & offers agent

Optimizes loyalty engagement and dynamic offers

Customer stories

Customer Story

Marriott Improves Vacation Rental Discovery With GenAI Search

<p>Homes &amp; Villas by Marriott Bonvoy developed a gen AI-powered search tool that uses natural language processing to match travelers with the perfect home and destination based on their preferences and emotional needs.</p>

Marriott improves vacation rental discovery with gen AI search
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Customer Story

Retailer Speeds Up Mainframe Modernization By 60–70%

<p>A leading U.S. retailer used Slingshot to modernize a complex mainframe environment, reducing risk, improving accuracy and establishing a repeatable pattern for future cloud modernization.</p>

Retailer speeds up mainframe modernization by 60–70% 

What our customers say

"

The long-term collaboration with Publicis Sapient has been instrumental in innovating and building the Homes and Villas by Marriott Bonvoy platform.

"

— Peggy Fang Roe

Executive Vice President and Chief Customer Officer, Marriott International

Explore our resources

Fresh features and thinking on how teams can build, run and scale with AI.
  • Article How Slingshot Breaks the Old Software Development Lifecycle 2025-07-08
  • Research AI is Reshaping the Customer Experience Toolkit 2025-07-08

Meet our industry leaders

Jagdish Ghanshani

Managing Partner, Global Client Partner

View Jagdish Ghanshani's LinkedIn Profile

Nick Shay

Group Vice President, Travel & Hospitality

View Nick Shay's LinkedIn Profile

Learn how our platforms actually work in an enterprise

  • Experience how Bodhi, Slingshot or Sustain run against real workflows
  • Focus the demo on the problem you’re trying to solve
  • Identify the fastest paths to impact for your use case
75%

faster modernization
50%

cost savings

Trusted by leading organizations in every industry.

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