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Travel & Hospitality

Enhance the future of leisure and business

Seize the Space in Travel & Hospitality

Leading travel and hospitality brands must exceed traveler expectation through seamless digital experience and consistent service or be left behind. Brands who adapt their business models, operations, systems and culture will unlock opportunities and forge lasting customer relationships based on personalization and engaging experiences. 

How new traveler expectations like contactless will shape the industry.

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Our Latest Thinking

Six Tips to Achieve Personalization at Scale

Unlock the building blocks of data-led personalization. Watch a discussion hosted by Publicis Sapient, featuring a Forrester Research analyst to learn the key to increasing customer acquisition in 2021.

Top of Mind
Is COVID-19 A Wake-up Call for Airlines to Renew Sustainability Efforts?
“Airlines need to be proactive about dealing with their impact on greenhouse gas emissions head-on, or they will have to react to circumstances beyond their control in similar ways they are having to now."
Sooho Choi
Sooho Choi
Global Travel and Hospitality Lead, Publicis Sapient
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Travel and Hospitality
Renewed Focus on Sustainability Could Help Airlines Weather COVID-19 Storm
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Food and Dining
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Food & Dining

Gain insights and track the latest trends in the Food and Dining sector.

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COVID-19 Timeline: Key Events Impacting Travel and Hospitality in 2020

On March 11, 2020, the World Health Organization recognized a new strain of the coronavirus as a pandemic. As strategies to flatten the COVID-19 curve led to sharp declines in travel and dining out, key events and innovative breakthroughs throughout 2020 have had a profound impact on how these industries operate. For insights on how airlines, hotels and other entities are transforming to stay ahead of the virus, explore our timeline of notable milestones that are driving change and shaping the industry’s future.


Our Better How

Data-Driven Enterprise

Data has become the lifeblood of the next generation travel and hospitality industry. For many, however, data remains a challenge as it sits across systems and organizational silos. We help simplify the solution by defining the technology, tools and architecture to unlock data and deliver smart anticipation of guest needs at every touchpoint.

Learn more about our Accelerator

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Innovation in Service & Operations

Hospitality brands continue to strive for operational excellence to improve efficiency and reduce cost. We help clients using service design  to map end-to-end services and apply our engineering processes and technologies to help teams achieve operational agility and find new efficiencies in their operations. From workforce automation, to operational system modernization, we transform the future of service and operations to unlock customer and business outcomes.

Enterprise Engineering Transformation

Travel companies were early technology innovators, but today many are still stuck with decades-old technology that limits their ability to innovate and adds cost. We help build digital experiences across front, middle and back-office systems with the use of DevOps and Lean practices to deliver results in real time and get solutions to market faster.

Learn more about our Accelerator


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Future of Destination

To compete today, the hotel, cruise, resort and casino destination requires a magical experience that fuses innovation and service design excellence. We help our clients reimagine the destination experience by integrating voice, AI, facial recognition and other emerging technologies to ensure all touchpoints deliver a memorable and consistent brand experience.

Learn more about our Accelerator

Travel as a Platform

Today's traveler is faced with a disconnected travel journey, toggling between companies to build an end-to-end itinerary. Today travel brands have a rich opportunity, with a loyal customer base, a captive audience, and rich data that allows them to provide personalized recommendations on new services and products throughout the journey. We enable travel brands to leverage the best practices and capabilities of commerce and retail, unlocking value through new revenue streams and partnerships.

Learn more about our Accelerator

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Sooho Choi
Sooho Choi
Travel & Hospitality Lead