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Leading travel and hospitality brands must exceed traveler expectation through seamless digital experience and consistent service or be left behind. Brands who adapt their business models, operations, systems and culture will unlock opportunities and forge lasting customer relationships based on personalization and engaging experiences.
Trends Influencing Traveler Behaviors
By every measure, the pandemic will have a significant impact on consumer behavior for the foreseeable future. Key among these shifts: 40% of travelers are more likely to choose an airline that offers contactless interaction. From voice technology to touchless check-in, our expert Jagdish Ghanshani unlocks four digital trends travel brands can implement to boost efficiency and reassure weary travelers.
How to Improve the Guest Experience with Contactless
From digital room keys to mobile check-in, COVID-19 has accelerated the adoption of contactless technologies in the hotel industry. As digital-first guest experiences become more commonplace, our expert Andrew Kumar explains how travel brands can leverage data-led insights to drive loyalty and improve retention.
How to Enable Contactless Journeys for Travelers
How can travel and hospitality brands create a seamless, more personalized experience for travelers? Sameer Bajaj, our VP of Technology, unlocks how consolidating customer data and leveraging AI and machine learning are redefining the customer journey by anticipating traveler needs at every touchpoint.
Who is Already Adapting to Contactless Experiences?
Implementing contactless technologies can be a costly investment for a hotel or an airline. But it doesn’t have to be. Our expert, Jagdish Ghanshani explains how retrofitting existing traditional systems with sensor-based technologies and zero-touch solutions is a convenient, cost-effective way to become future-ready.
Data has become the lifeblood of the next generation travel and hospitality industry. For many, however, data remains a challenge as it sits across systems and organizational silos. We help simplify the solution by defining the technology, tools and architecture to unlock data and deliver smart anticipation of guest needs at every touchpoint.
Hospitality brands continue to strive for operational excellence to improve efficiency and reduce cost. We help clients using service design to map end-to-end services and apply our engineering processes and technologies to help teams achieve operational agility and find new efficiencies in their operations. From workforce automation, to operational system modernization, we transform the future of service and operations to unlock customer and business outcomes.
Travel companies were early technology innovators, but today many are still stuck with decades-old technology that limits their ability to innovate and adds cost. We help build digital experiences across front, middle and back-office systems with the use of DevOps and Lean practices to deliver results in real time and get solutions to market faster.
We help reimagine the destination journey by integrating existing and emerging technologies to ensure all customer touchpoints deliver an ultra-personalized experience. With a commitment to sustainability, we fuse innovation and service design excellence to bring seamlessly curated destination experiences to life. With our transformative approach to data—and a decades-long obsession with customer experience—we believe smart destinations can democratize exquisite, world-class luxury.
Today's traveler is faced with a disconnected travel journey, toggling between companies to build an end-to-end itinerary. Today travel brands have a rich opportunity, with a loyal customer base, a captive audience, and rich data that allows them to provide personalized recommendations on new services and products throughout the journey. We enable travel brands to leverage the best practices and capabilities of commerce and retail, unlocking value through new revenue streams and partnerships.
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