Leading travel and hospitality brands must exceed traveler expectation through seamless digital experience and consistent service or be left behind. Brands who adapt their business models, operations, systems and culture will unlock opportunities and forge lasting customer relationships based on personalization and engaging experiences.
It’s impossible to know exactly what’s around the corner, but one thing is certain: businesses looking to compete for the future of the travel and hospitality space will need to harness the power of the digital revolution.
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Capabilities
Data has quickly become the lifeblood of the next generation travel and hospitality industry. For many, however, data remains a challenge as it sits across systems and organizational silos. We help our clients simplify the solution by defining the technology, tools and architecture to unlock data and deliver smart anticipation of guest needs at every touchpoint.
The heart of hospitality is built on a foundation of service between a host and their guest. Mobile and voice offer travel and hospitality brands new meaningful ways to communicate with their guests. We bring our expertise in artificial intelligence and customer experience design to create experiences that enable emotional connections and intelligent learning over time.
Customers admit to actively using only two or three of the 10 or more loyalty programs they subscribe to. As a result, many struggle to identify unique ways to reward customers for their behavior and demonstrate business results. We help brands reimagine loyalty programs and systems to drive desired customer behaviors and achieve positive business outcomes.
Hospitality brands continue to strive for operational excellence to improve efficiency and reduce cost. We help map end-to-end services and apply our engineering processes and technologies to help teams achieve operational agility and speed across their operations.
Travel companies were early technology innovators, but today many are still stuck with decade-old technology that limits their ability to innovate and adds cost. We help companies build digital experiences across front, middle and back-office systems with the use of DevOps and Lean practices to deliver results in real time and get solutions to market faster.
To compete today, the hotel, cruise, resort and casino destination requires a magical experience that fuses innovation and service design excellence. We help our clients reimagine the destination experience by integrating voice, AI, facial recognition and other emerging technologies to ensure all touchpoints deliver a memorable and consistent brand experience.
Regardless of the business, brands need to determine whether an app is necessary for a given project or if the website does the job.
For our Vegas-based casino resort client, we reimagined an omnichannel platform—one that gives a consistent brand experience from any touchpoint, anticipates guests’ spur-of-the-moment needs, and seamlessly guides them through their Vegas experience.
Barriers to distributing digital solutions to a global audience are far lower than they have ever been. How will incumbent enterprises adapt?
A new value proposition and travel experience that packages Nordic uniqueness and well-being through a curated marketplace of hyper-local Northern activities.
Next Starts Now
