The Digital Life Index: Data-driven, people-first insights to anchor your digital strategies.Read Now
Leading travel and hospitality brands must exceed traveler expectation through seamless digital experience and consistent service or be left behind. Brands who adapt their business models, operations, systems and culture will unlock opportunities and forge lasting customer relationships based on personalization and engaging experiences.
Review data collected from 3,000 travelers across six countries to find out what people want from businesses going forward.
Publicis Sapient’s cloud-native accelerator allows travel & hospitality businesses to launch and fine-tune sales platforms quickly and easily.
Accelerates an organization’s digital business transformation. This fast, deployable solution provides the cloud-native components to make it easier for companies to build an open source customer data platform (CDP).
A fully adaptable platform that enables in-venue experiences using content and data in ways that are meaningful and effective.
is a holistic program that modernizes information technology (IT) to prepare companies for comprehensive digital business transformation (DBT).
Unlock the building blocks of data-led personalization. Watch a discussion hosted by Publicis Sapient, featuring a Forrester Research analyst to learn the key to increasing customer acquisition in 2021.
Data has become the lifeblood of the next generation travel and hospitality industry. For many, however, data remains a challenge as it sits across systems and organizational silos. We help simplify the solution by defining the technology, tools and architecture to unlock data and deliver smart anticipation of guest needs at every touchpoint.
Hospitality brands continue to strive for operational excellence to improve efficiency and reduce cost. We help clients using service design to map end-to-end services and apply our engineering processes and technologies to help teams achieve operational agility and find new efficiencies in their operations. From workforce automation, to operational system modernization, we transform the future of service and operations to unlock customer and business outcomes.
Travel companies were early technology innovators, but today many are still stuck with decades-old technology that limits their ability to innovate and adds cost. We help build digital experiences across front, middle and back-office systems with the use of DevOps and Lean practices to deliver results in real time and get solutions to market faster.
To compete today, the hotel, cruise, resort and casino destination requires a magical experience that fuses innovation and service design excellence. We help our clients reimagine the destination experience by integrating voice, AI, facial recognition and other emerging technologies to ensure all touchpoints deliver a memorable and consistent brand experience.
Today's traveler is faced with a disconnected travel journey, toggling between companies to build an end-to-end itinerary. Today travel brands have a rich opportunity, with a loyal customer base, a captive audience, and rich data that allows them to provide personalized recommendations on new services and products throughout the journey. We enable travel brands to leverage the best practices and capabilities of commerce and retail, unlocking value through new revenue streams and partnerships.
Find out how we optimized the pre-flight travel experience by translating an analog business model into a dynamic, customer-friendly app.
How a shared digital platform is transforming the guest experience and business intelligence across brands.
An innovative approach to a guest experience is creating new revenue.
See how Publicis Sapient developed a digital platform to transform guest experiences at Yas Island.
We transformed a casino resort’s email marketing strategy with our 360-degree, omni-channel platform to generate data-driven customer engagement.
Gain insights and track the latest trends in the Food and Dining sector.
Sooho Choi
Travel & Hospitality Lead
Next Starts Now
