Retail Consulting Services

Shopper-First Retail

Stay relevant to customers as their needs evolve.

Report

How Retailers Are Investing in Digital

New research on executives' most pressing issues.

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Retail in the Metaverse

Your hub for metaverse insights and solutions.

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How Retailers Stay Relevant

Through a thoughtful combination of modernizing IT systems, unifying data and optimizing the supply chain, we redefine the end-to-end customer journey to enable retailers to anticipate needs, adapt experiences and evolve. Our clients become agile digital organizations that deliver long-term customer and business value.

Retail Solutions and Services

All About Shopper-first Retail

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Grocery

Stay relevant as shoppers demand an increasingly digital experience that requires new levels of connectivity between supply chain and store experience.

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Specialty

Stand out in your niche with seamless experiences that incorporate social selling, hyper-personalization and next-level loyalty to drive sales and reduce returns.
Department Stores

Attract shoppers away from online retailers by offering the same frictionless omnichannel experience with tools and data-driven content that reflect your unique branding.
Big Box

Remove obstacles across the enterprise to connect data and meet shopper expectations around inventory, BOPIS, curbside and delivery.
B2B

Meet buyer expectations for a B2C-like experience while harnessing data to maintain the personal relationships required of large-scale selling.

What's Shopper-First Retail?

Learn about the capabilities, experience and personality that you can expect when working with Publicis Sapient's retail experts.

Core Retail Issues

Shopper-First Retail harnesses the power of digital to solve the business and customer challenges in every facet of the industry. See how Publicis Sapient can address your most pressing issues—from Experience to Supply Chain and beyond.

A digitally enabled supply chain is the only way to respond to the demands of today's customers. Whether you're looking to provide more fulfillment options, transparency, or efficiency, see the critical considerations of a customer-centric approach to Supply Chain. Could it become a growth lever for your retail business?

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Retailers have long accepted e-commerce as a given part of doing business. Unfortunately, many have also accepted it as a cost center. Check out how shopper-centered experiences—and the technology to support them—can drive profit from e-commerce.

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Retailers are sitting on mountains of data. The question is whether they know how to unify it, analyze it and adapt accordingly—all while keeping up with ever-changing regulations and expectations. Putting shoppers first means connecting data in a way that improves their experience, which in turn will improve your business.

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The Store of the Future relies on connecting all of the above issues, from supply chain to online shopping to customer ID, to create a seamless store experience that delights customers, rewards loyalty and continues to generate valuable data. Find how connecting your physical and digital shopping experiences can help your business grow.

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Featured Work

Retail Solutions

Our Retail Solutions and Accelerators harness our expertise to solve your current challenges. And with capabilities ranging from Strategy, Product, Engineering, Experience and Data, our offerings are proven to help you take on what’s next.

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More Insights and Perspectives

Work

How a Top Pharmacy Retailer Put Wellness in Reach for Customers

We helped a top U.S. pharmacy chain cure their ailing experience and operations with a platform business model.
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Insights

How To Turn Customer Support Operations Into A Competitive Differentiator

Artificial intelligence, self-service and automation have the power to cut customer service costs and improve the customer experience at the same time. So why is customer support still so frustrating?
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Insights

The Hitchhiker’s Guide To AI for Consumer Packaged Goods Firms (CPGs)

Can consumer packaged goods firms (CPGs) keep up with conversational AI changing the game?
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Work

How RS Group Is Transforming Work for Industrial Engineers

New experience and data capabilities set this B2B retailer apart.
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Outlook 2023

The Trends and Insights That Matter in 2023

It’s time to start planning for what’s next. As another year of unknowns draws near, businesses must continue to rally around the one constant: rising customer expectations. The key question is which trends deserve your focus as you strive for transformational growth.
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Retail

How Lowe's Point-of-Sale System Makes Self-Checkout Seamless

Publicis Sapient partners with Lowe's to create a point-of-sale (POS) platform designed for speed and convenience
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Retail

How One Gaming Retailer Leveled Up Its Omnichannel Gaming Ecosystem

In partnership with Publicis Sapient, one gaming retailer Is transforming their digital strategy to meet the needs of the next generation.
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Retail

One Global Grocer and Retailer’s 10-Year Digital Transformation Journey

We help retailers digitally transform into agile organizations that deliver long-term customer and business value.
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