Restaurant Consulting

The Evolution of Food & Delivery Services

Modern dining—best served seamlessly.

From cashless payments and contactless delivery to digital signage and more, food and dining providers have proven they can innovate to meet and exceed the industry’s changing needs. But in the face of cost spikes, labor shortages and wage inflation, guest satisfaction remains the industry’s key differentiator. So, how can businesses leverage the latest digital technology to ensure continued growth and scalable modernization?

Quick Service

Remain relevant to guests on the go with fast, frictionless service and convenience at an unbeatable value.
Fast Casual

Revolutionize point-of-sale tech and elevate customer experience when you ensure every offering blends quality and convenience.
Casual Dining

Stay ahead of trends with evolved in-venue and off-premise CX, optimized back of house operations, and data-powered innovations.

Customer experience

Delight guests of all dining styles with mobile-based loyalty, data-driven personalization, digital signage, and reimagined delivery options.

Integrated operations

Run your business like a well-oiled machine with data-driven optimizations. Think fast and grow purposefully, as staying ahead of the curve keeps you top-of-mind with consumers.

“The ship has sailed on digital growth as a key indicator of brand health for QSRs and the broader dining category. To remain competitive, brands must continue to evolve their digital offerings to customers, streamline the operational impacts of digital adoption including delivery, and make strides toward becoming data-led organizations across all aspects of their business.”

Jackie Walker, Dining Experience Lead, Publicis Sapient