Skip to Main Content

2023 Guide to Next Now AvailableAccess our outlook

Choose a Regional Site
Restaurant Consulting

The Evolution of Food & Delivery Services

Modern dining—best served seamlessly.

From cashless payments and contactless delivery to digital signage and more, food and dining providers have proven they can innovate to meet and exceed the industry’s changing needs. But in the face of cost spikes, labor shortages and wage inflation, guest satisfaction remains the industry’s key differentiator. So, how can businesses leverage the latest digital technology to ensure continued growth and scalable modernization?

Sectors we serve

  • Quick Service

    Remain relevant to guests on the go with fast, frictionless service and convenience at an unbeatable value.

  • Fast Casual

    Revolutionize point-of-sale tech and elevate customer experience when you ensure every offering blends quality and convenience.

  • Casual Dining

    Stay ahead of trends with evolved in-venue and off-premise CX, optimized back of house operations, and data-powered innovations.

  • Customer experience

    Delight guests of all dining styles with mobile-based loyalty, data-driven personalization, digital signage, and reimagined delivery options.


    Integrated operations

    Run your business like a well-oiled machine with data-driven optimizations. Think fast and grow purposefully, as staying ahead of the curve keeps you top-of-mind with consumers.

“The ship has sailed on digital growth as a key indicator of brand health for QSRs and the broader dining category. To remain competitive, brands must continue to evolve their digital offerings to customers, streamline the operational impacts of digital adoption including delivery, and make strides toward becoming data-led organizations across all aspects of their business.”
Jackie Walker, Dining Experience Lead, Publicis Sapient

Dining Experience solutions

Find out how Publicis Sapient addresses the latest industry challenges to ensure your business remains relevant.

Explore the Restaurant of Tomorrow, Today

Browse our interactive eatery to experience the next level of dining innovation from the comfort of your own screen.

Insights and Perspective

  • {{item.eyebrow}}

    {{item.publicationSource}} | {{item.publicationDate}}



Our latest podcasts

Hear from our Dining Experience experts about what’s next in digital transformation.

Dining Experience Podcast

"Next in Dining Experience" explores the latest trends and insights with industry experts.

Work With Us!
What's Next for Your Business? We're Here to Help you Achieve It.
Jackie Walker
Jackie Walker
Senior Director, CX&I
Kent Asaki
Kent Asaki
Executive Client Partner, Food & Dining