Our team supports the missions of a broad set of public sector clients globally. Using our 30 years of digital and customer expertise, we serve as transformational catalysts for these agencies, focusing on four areas: generating insights using data science, executing digital transformation initiatives, leading IT modernization and actively engaging the public in digital communications.
Government & Public Service Consulting
Reimagine the way you deliver public services
Sectors We Serve
Digital Transformation for Government & Public Sector
Reimagine the way you deliver public services with strategy- and data-driven digital experiences.
Core Public Sector Issues
People-first experiences harness the power of digital to solve government and citizen challenges in every facet of the Public Sector. See how Publicis Sapient can address your most pressing issues—from public health, security, defense, and disaster relief to data strategy, disinformation, legal services, city management and more.
From within government agencies to throughout public spaces, today’s citizen touchpoints are ubiquitous. As expectations evolve with technology, it becomes more important to give users the same caliber of seamless experiences they’re used to across other industries such as Retail. It’s time to adopt digital strategies that delight people at all key life stages—from employment or retirement to passport renewal and more.
The only way to keep pace with today’s changing demands is to move away from legacy systems and toward low-code, cloud-based, digital solutions. Through strategic, cost-effective process optimization and people-centric change management, agencies can deliver impactful, memorable, and scalable citizen experiences. With fewer legacy systems and more innovative digital strategy, government agencies can adopt a renewed focus on value and outcomes.
Across digital transformation, artificial intelligence, machine learning and more, data is the key to bringing better services and experiences to the public. When informed by powerful insights, the decisions you make will yield impact-driven results you can learn from over time. Infusing your solutions with adaptable, goal-driven logic ensures positive outcomes for your business and unforgettable impact for your end users.
Our Work
How we are reimagining public services
Insights
How Residents Will Navigate Government Services as Gen AI Evolves
Learn more about how people are using generative AI, and how it can help government agencies reach faster and better public sector outcomes.
Insights
How Publicis Sapient Digitally Transformed the Largest U.S. Public Defender’s Office
Deliver people-centric experiences by digitizing operations in the public sector.
Insights
Government Communications is at the Heart of CX Management.
Government agencies must improve their communications strategy and practice in order to increase the trust of their citizens and to better serve the public sector.
Insights
How Governments Can Improve Customer Experience with Digital Accessibility
Why and how to reduce the administrative burden of your citizens and transform your agency by following these four Public Sector accessibility capabilities.
Insights
How to Adopt a Product Mindset to Drive Public Sector Services
Win the trust of your citizens and transform your organization toward a product mindset by following these five Public Sector pillars of success.
Case Study
How Our Emergency Response Management Solution Saves Lives
Find out how our work helps protect Oregon’s elderly and at-risk citizens, illuminating the powerful impact of digital transformation.
Case Study
Connecting the People & Government of Nashville, TN
Learn how our digital solution helps to amplify residents’ voices and enable impactful government responses.
Insights
Delve into our Australia Citizen Insights Hub
Discover what Australia’s largest citizen survey on digital government services revealed. How can you respond to the demand for digital in a post-COVID world?
Case Study
Creating Positive Health Outcomes for 17 Million in Need
Read how a digital platform and machine learning created a customer-centric experience and connected healthcare professionals with under-served communities.
Credentials
Government Contract Vehicles
Partner with us on one of our contract vehicles to become more flexible, agile and efficient. Our expertise includes strategy, program management, technology and creative services.
Solution
Housing and Utilities Assistance
Discover our fast, secure solutions, including a single enterprise platform that delivers multiple services and can be adapted to support specific state and local requirements.
Case Study
Transform Health Sciences Data Management
Read how we helped the National Institutes of Health (NIH) with central research protocols and data to advance medical breakthroughs.
Case Study
Center for Information Technology (CIT)
Read how our bioinformatics platform helped a Federal Health Agency in their work of expediting potential cures for disease all over the world.
Insights
Prioritizing Authoritative Content
Ensure your evidence-based information gets seen. Our digital learnings prove how to structure and evolve content to meet the needs of your audience – and can be found in this era of fake news.
Insights
Product Management
Add real value with our strategies and roadmaps. Designed to help your organization incrementally shift from a project to product mindset.
Insights
Blockchain: Rising Rapidly in the Public Sector
Blockchain implementations are modernizing and streamlining procurement processes at the General Services Administration (GSA).
Insights
Enabling Connected Public Services
Five ways Publicis Sapient Australia is pioneering a ‘life events’ approach to government service.
Insights
A Foundation for Better Government Service Outcomes
Australia’s great digital reset requires a shift in the fundamental concept of government, re-aligning services to focus on specific communities or individual needs. This major transformation is already underway.
Insights
Australia's Great Digital Reset
Australia must take a renewed look at global relations, economic direction and care for individuals, society and the planet through a digital lens.
Case Study
Changing the Lives of Indigent People in LA
Read how our digital transformation project had a huge impact on the culture and work of LA’s famous criminal defense office.
Case Study
How A State Government Helped Residents in Record Time
Rent and utility assistance provided to help tens of thousands of people avoid eviction and keep their lights on.
Solution
Housing and Utilities Assistance
Discover our fast, secure solutions, including a single enterprise platform that delivers multiple services and can be adapted to support specific state and local requirements.
Insights, Solution + Video
How Mass Transit Can Build Back Rider Trust Post-COVID-19
Take a look at how data and technology are the key to winning back and sustaining passenger trust and passenger numbers on mass-transit.
Research
Digital Life Index: Transport
Digital Life Index is our ongoing research initiative, designed to help leaders make decisions based on data and insights. Read the latest transport report.
Case Study + Video
Realizing LA Metro’s Boundary-less Vision
By adding new technological upgrades to existing infrastructure, LA Metro is transforming their customer experience and LA’s traffic problems.
Insight
Three Imperatives to Put Citizens at the Heart of Digitizing the Public Sector
Keep your citizens and their voices at the heart of all your brand’s digital experiences by following these three Public Sector transformation imperatives.
Award-Winning Work
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Publicis Sapient: Business Transformation – Government Emergency Rental Assistance Solution -
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Publicis Sapient: Digital Legal Solutions Modernize Public Defense
Work With Us
Let’s talk about how we can help you add genuine business value and enhance your customer journey with digital transformation.
