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Generative AI: Using artificial intelligence to make human impact.Learn how

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Government & Public Service Consulting

Reimagine the way you deliver public services

Our team supports the missions of a broad set of public sector clients globally. Using our 30 years of digital and customer expertise, we serve as transformational catalysts for these agencies, focusing on four areas: generating insights using data science, executing digital transformation initiatives, leading IT modernization and actively engaging the public in digital communications.

Sectors We Serve

Digital Transformation for Government & Public Sector

Core Public Sector Issues

People-first experiences harness the power of digital to solve government and citizen challenges in every facet of the Public Sector. See how Publicis Sapient can address your most pressing issues—from public health, security, defense, and disaster relief to data strategy, disinformation, legal services, city management and more.  

  • Transform the User Experience
  • Modernize the Organization
  • Let Data Lead the Way

From within government agencies to throughout public spaces, today’s citizen touchpoints are ubiquitous. As expectations evolve with technology, it becomes more important to give users the same caliber of seamless experiences they’re used to across other industries such as Retail. It’s time to adopt digital strategies that delight people at all key life stages—from employment or retirement to passport renewal and more.  

The only way to keep pace with today’s changing demands is to move away from legacy systems and toward low-code, cloud-based, digital solutions. Through strategic, cost-effective process optimization and people-centric change management, agencies can deliver impactful, memorable, and scalable citizen experiences. With fewer legacy systems and more innovative digital strategy, government agencies can adopt a renewed focus on value and outcomes. 

Across digital transformation, artificial intelligence, machine learning and more, data is the key to bringing better services and experiences to the public. When informed by powerful insights, the decisions you make will yield impact-driven results you can learn from over time. Infusing your solutions with adaptable, goal-driven logic ensures positive outcomes for your business and unforgettable impact for your end users.  

Our Work

How we are reimagining public services

Focus on the customer experience

Three Imperatives to Put Citizens at the Heart of Digitizing the Public Sector

Award-Winning Work

  • Publicis Sapient: Business Transformation – Government Emergency Rental Assistance Solution
  • Publicis Sapient: Digital Legal 
Solutions Modernize Public Defense
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Work With Us
Let’s talk about how we can help you add genuine business value and enhance your customer journey with digital transformation.
Milind Godbole
Milind Godbole
Global, Public Sector Lead
Prasad Bhalerao
Prasad Bhalerao
Public Sector Lead, North America
James Kessler
James Kessler
North America, SVP, State & Local Public Sector Industry Lead