Both personal and corporate finance are changing rapidly. Banks and asset managers must adapt business models, technologies and brand promise to ensure growth. Firms who embrace customer-centricity and adapt their brand promise, business models and technologies will be the ones to drive differentiation and unlock sustainable value and growth.
Capabilities
Seeking only incremental change limits financial institutions from becoming truly customer-centric. We apply startup business models and service design thinking to help the largest banks and asset managers generate, design and test new ideas faster for front-to-back customer journey transformation.
Legacy tools and technologies hinder IT delivery. We help change the quality and pace at which financial services IT teams bring solutions to market and deliver ROI. We combine a hiring and training program with modern approaches and tools that use the best of DevOps and Lean.
Banks must use and share their data to meet regulations and create new value for customers. We help banks go beyond API implementation with a service design approach to deliver a responsive platform that can accurately access data for regulatory requirements and customer benefits.
Machine learning and artificial intelligence is most valuable when scaled across the enterprise. We use a secure delivery approach that speeds up the operating model and accelerates a move from prototypes to live customer-centric experiences such as life event predictions, credit checks and advanced fraud detection.
More institutions are seeking to grow revenue by targeting underserved segments. We help our clients leverage fintech ecosystems and technology to rapidly go after new markets while protecting the core services of their business.
The paths of human and digital platforms are merging to provide next generational wealth advice.
With more competition in financial services, success hinges on exceptional customer service. Innovations like AI hold huge promise. However, there are risks and the potential for costly mistakes.
Our David Donovan, Financial Services Lead, North America, weighs in via Tearsheet.
Next Starts Now
