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Report

The Future of Customer Experience

Executive Survey on Customer Experience, Data and Innovation

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Publicis Sapient and Microsoft Logos

Publicis Sapient and Microsoft help organizations become digitally enabled, so they can transform the way they work and better serve their end customers. In a world where innovation and digital transformation fuel ever-changing consumer expectations, companies can count on Publicis Sapient to deliver customer insights, realize value and drive digital transformation powered by Microsoft's industry-leading technologies. Taking an outcome-driven approach, we help clients uncover valuable insights, increase efficiency and drive exponential growth.

Publicis Sapient & Microsoft Partnership Video

For over 10 years, Publicis Sapient and Microsoft have shared a commitment to helping businesses stay relevant. We combine digital business strategy, customer experience, marketing modernization, and Data and AI expertise with Microsoft's industry-leading cloud and enterprise solutions to generate value across industries like Retail, Financial Services and Energy and Commodities.

Publicis Sapient is a Microsoft Partner with Gold Status in:

· Data Analytics

· Application Development

· Cloud Platform

· Application Integration

· DevOps

· Project and Portfolio Management

· DataCenter

Helping energy providers through change for growth and customer satisfaction.

The energy market is more volatile than ever. Supply and demand are in flux, and providers are transitioning to a more diverse product portfolio of renewable technologies and alternative energy sources. There is no better time to innovate and transform through digital technologies. We are working with clients around the globe to deliver new, digitally-enabled strategies and industry-tailored solutions that are driving innovation and growth coupled with customer satisfaction.

Connecting The Oil & Gas Data Pipeline

A digital-first strategy for the changing Financial Services landscape.

Digital enables banks to offer simple, seamless, secure and invisible services—anytime and anywhere. Drawing on Microsoft’s broad portfolio of integrated cloud-based technology, our combined capabilities and scale help our financial services clients overcome disruption and lead customer- focused transformation to increase operational agility and improve customer experience.

SME Banking: The Age of Open Innovation

Empowering the retail sector to achieve more.

As customers increasingly expect seamless omnichannel experiences, it’s more important than ever to connect and personalize across touchpoints. Our global strategic alliance with Microsoft brings together leading-edge cloud technologies with our consumer-centric mindset to help retailers thrive amid fast-changing market conditions.

Removing the Friction From Retail

Public Sapient’s Public Sector team is proud to work with Microsoft on creating and delivering innovative solutions that allow State & Local Governments to better serve their communities. Governments can count on Publicis Sapient to deliver citizen engagement, realize value and drive digital transformation backed by Microsoft’s industry-leading technologies.

Firefly: Digital Government Services Transformation Video

“Our global strategic alliance with Microsoft brings together leading-edge cloud technologies with specialist digital-first consulting services to help our clients thrive amid fast-changing market conditions. Our team of industry experts and consultants has significant experience across all industry verticals."
John Weston
John Weston, Senior Vice President, Global Microsoft Practice, Publicis Sapient

Sustainability Report

Publicis Sapient partnered with Microsoft and Ipsos, the world’s third largest insights and analytics firm, to interview high-level executives across several industries about their opinion on sustainability, how it fits into their companies’ strategies, and what are some of the cost benefits and limitations.

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Featured Case Studies

Chevron’s Supply Chain Cloud Transformation

Chevron’s Supply Chain Cloud Transformation

Chevron moved from a legacy data platform to a cloud-based solution enabling greater efficiency, profitability and agility

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Entire Island Becomes a Smart Destination
Work

Entire Island Becomes a Smart Destination

Facial recognition allows guests to be contactless and connected across disparate customer attractions.

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Building a Cloud-First Future for EDW

Building a Cloud-First Future for EDW

We future-proofed the European DataWarehouse with a cloud-based digital transformation.

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AGTB Revolutionizes Trade Banking
Work

AGTB Revolutionizes Trade Banking

How AGTB became the world’s first fully digital trade finance bank in a matter of months. 

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Miral's Connected Traveler Experience
Work

Miral's Connected Traveler Experience

How Publicis Sapient developed a digital platform to transform guest experiences at Yas Island, powered by Azure.

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Our Latest

John Weston
John Weston
Senior Vice President, Global Microsoft Practice, Publicis Sapient