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Generative AI: Using artificial intelligence to make human impact.Learn how

Today, putting customers first is the only way. Learning how to deliver world-class experiences through your employees—as well as building and automating one-to-one moments through data—is the clear path forward.

Digital trends guiding guest and employee experience

In a post-pandemic world, travel patterns, behaviors and expectations have all shifted. So what does that mean for Travel & Hospitality brands looking to enable their guests and employees? Ed Vanga, VP of product management for travel and hospitality, explains all in our latest episode of Next in Travel and Dining

Want to learn more from Ed? Don’t miss our extended edit.

of executives
are looking to create new customer experience-centered services, products or business models
of leaders
prioritize their employee experience initiatives as much as their customer experience initiatives

PS x Microsoft: The Future of Customer Experience

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    Modernize how you collect and use first-party data, build a unified digital user identifier, enrich personalization practices and create new income streams.

    Customer and Employee Experience Platform Design
    Rapidly transform your enterprise through design thinking, process labs and proof of concept.
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    Customer Data Platforms
    Centralize what you already know, before gathering and connecting to achieve a unified view of the customer.
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    Test-and-Learn Automation (TALA) helps consumer-facing industries create more impactful marketing campaigns.
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    Smart Destinations
    Become a smart destination, and turn every touchpoint along every customer journey into a brand-building opportunity.
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Experience is often the number one differentiator for brands. It’s what makes guests (and employees) decide to stay or go.