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Experience & Design
Unlocking infinite possibilities with impactful brands, products and services through exceptional customer experience design.
Building progressive new brands and helping reposition the world’s most prominent companies through experience design
30 years of CX
Our multi-national Experience Design team comprises over 700 designers, creatives, strategists, researchers and experience technologists.
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Client Story
Introducing Nissan’s New Flagship Electric Vehicle Digitally
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Build a lifetime of customer value
Discover the key to making customer lifetime value (CLV) an enterprise-wide priority.
How three of the world’s biggest brands set new standards for the customer experience
Meet leaders from three powerhouse companies: Marriott International, UPS and Verizon. These companies span a variety of industries, but they have one thing in common: they’re customer obsessed—and anticipating customer needs is the secret to thriving in a digital world.
Our focus
Tip-of-the-spear CX
Computational design
We find ways to deliver certain expressions of design that are improved by automation. ‘Brand’ today means the accumulation of thousands of interactions with a customer. Technology accelerates the pace of those interactions and increases the chance of a leading cause of loss of engagement: incoherence. We help our clients transform their organization at speed.
Brand & experience
We reconnect brand and customer to form distinctive interactions that outperform competitors. Utility and immediacy of service alone is no longer a marker for success. Meaningful, long-term customer engagement is not brief exclamations, nor is it solely about path-of-least-effort, but design that balances both utility and differentiation to avoid a leading cause of low brand affinity: digital sameness.
Our work has earned us industry-leading awards
Publicis Sapient receives outstanding client ratings on Gartner peer insights
Publicis Sapient received a client rating of 4.8 out of 5 and 100% client recommendation for its work in CRM and Customer Experience Implementation Services.
