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Publicis Sapient and Salesforce

Driving connected experiences together through digital business transformation

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Connect with your customer where, when and how they want with the most trusted, comprehensive, data-driven platform available.

Customers increasingly expect sophisticated experiences that anticipate their needs, while also expecting greater personalization. To respond to these demands and succeed, businesses need data, tools, and knowledge to deliver real-time personalization at scale. Publicis Sapient and Salesforce can help your business rise to this challenge.

As a Platinum Salesforce partner, Publicis Sapient has delivered over 1,800 projects globally, leveraging the best technology coupled with the most qualified and specialized Salesforce consultants in the market to drive innovation and results.

Salesforce's Customer 360 platform will transform your business by uniting marketing, sales, commerce, service and IT teams on one integrated platform. 

Retailers who successfully dominate carts and minds do so by connecting and personalizing experiences across every channel.

Leveraging the power of the full Salesforce platform, Publicis Sapient can bring your vision for omnichannel retail to life and deliver compelling, personalized customer experiences using real-time data.

The Epic Battle to Own the Customer

Thoughts from the Top - Jason Goldberg

Gaming Retailer Case Study

Dramatic shifts in consumer buying behaviors and habits require significant change across consumer product organizations.

More than ever, brands must ensure they deliver positive, consistent experiences for customers across marketing, sales and product, regardless of channel, to safeguard their brand and stay top-of-mind.

Innovations in routes to market, such as going direct-to-customer and adopting retailer strategies, are some of our recommended strategies. Publicis Sapient and Salesforce bring a range of data, customer-centricity and brand expertise to drive growth.

Our Direct to Consumer Solution

Today's customers expect more from their Financial Services providers. The rise of FinTech start ups brings new expectations for both experience and value. Meanwhile, new regulations have increased scrutiny and pressure to perform.

With years of expertise supporting the world’s leading financial services clients, Publicis Sapient and Salesforce can help financial institutions get a clearer, more comprehensive view of data to not only improve customer experience, but also create the visibility and consistency required for compliance.

How can Salesforce Help You Increase Market Share and Generate Revenue?

Data Driven Personalization in Banking

Travel experiences begin long before customers leave their homes. From the moment of initial research through every experience before, during and after a trip, Travel and Hospitality brands must exceed traveler expectations.

Since customers today have more options than ever, quality and consistency are essential. Brands who adapt their business models, operations, systems and culture to respond to customer data will unlock opportunities and forge lasting customer relationships.

Thoughts from the Top - Sooho Choi

Energy and Commodities power much of the world we live and work in, while digital technologies connect us. Thanks to today’s hyper-connectivity, focusing only on the supply chain is no longer enough; consumers, partners and employees expect more personalized engagement and immediacy than ever.

More companies in this space today are leveraging Salesforce as the single pane of glass to harness this hyper-connectivity, while working with Publicis Sapient to tailor it to their businesses and power it with data-driven insights – all helping to unearth new channels for growth and profitability.

At Publicis Sapient, we are proud of our team's focus on guiding agencies to make life easier and more productive for public servant employees and the citizens they serve. We partner with innovative government organizations to create transformative experiences that empower trusting and thriving communities while Salesforce provides the necessary flexibility with its easy-to-configure platform, crafting curated solutions to meet each individual agency's needs. Our experience allows us provide thought leadership, best practices and established intellectual property to each engagement, while saving time and budget for projects that make life easier in our digital age.

Public Safety Recruitment

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LA Metro Case Study

Grants Management Solution

Over the next decade in Healthcare, there will be increasing investments toward making the patient experience highly personalized, seamless and transparent across every physical and digital touchpoint. 

For Healthcare and Life Sciences companies, becoming Patient- and Provider-centric is a critical imperative. Patient satisfaction and loyalty will rise as value-based models replace fee-for-service. 

Technological advances and the use of data will radically change patient care.

With Health Cloud, Marketing Cloud, and Customer 360, Publicis Sapient and Salesforce are enabling Healthcare companies to realize their patient-centric potential.

Thoughts from the Top - Anette Samsioe

Thoughts from the Top - Tim Lawless

From 5G to big data to AI, telecoms must continuously adapt even as they try to strengthen their brands and uncover new revenue streams. Publicis Sapient and Salesforce can help telecommunications companies evolve into powerful, innovative platforms to reap bigger rewards.

Strategically leveraging the full Salesforce suite enables our clients to deliver data-powered experiences, offering personalization across offline and online touchpoints to drive more valuable relationships.

Transportation is no longer just about owing a car and having a vehicle for convenience journeys. On-demand urban transportation services are offering new ways for people to move around.

Publicis Sapient and Salesforce can help enterprises respond to these evolving competitors, using data-rich insights to create personalized consumer experiences that bring new value to the customer and the business alike.

Q&A: Automotive Expert Philip Beil on Digital Sales

Thoughts from the Top - Nelson Pereira

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"We passionately believe Salesforce is imperative to effectively evolve, compete, and thrive. This passion is fueled by creating high-impact experiences that are boldly innovative and challenge the existing way of doing things. Our comprehensive services and Salesforce solutions bring these experiences to life."
Jason English
Jason English, SVP, Global Salesforce Practice Leader

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