Supply chain operations have always been seen as a substantial cost center — a necessity of doing business. But what if they ran more like a demand chain? What if they could be responsive to ensure agility in these wildly evolving times? From planning to procurement, production to pickup, could a shopper-first supply chain not only save money for retailers, but also create increasingly relevant customer experiences to drive growth?
Check out our infographic below to see what’s possible.
Join this journey to learn how to spin yarn into a loyal customer.
Demand Planning
It starts with raw materials. Exactly how much yarn should we source for Suzy’s sweater?
Let the data decide.
Logistics
An updated tech stack gives you visibility into the yarn as it crosses geographies and stages of production
How does this affect revenue?
Self-correcting supply chains
Running low on red? Some sweaters snagging? Control Towers use AI to automate reorders, quality control and more.
Inventory Planning
Congrats, it’s a sweater! How many should stay in warehouse? Where should the rest go?
A global omnichannel fulfillment story.
Inventory Management
Remember Suzy? She loves your sweater, and she wants it NOW. But she’s not eligible for free overnight shipping. Can a nearby distribution center make it happen anyway?
Customer Data Platforms
Yay, she got the sweater!
Boo, it doesn’t fit.
But you know she’s likely to exchange it in-store and save costs if you incentivize her with a coupon for a purchase there. You also capture new data about product sizing. Triple ching.
The Rise of Micro Fulfillment
Why are grocery MFCs growing, and what's the best way to get in the game?
A digital supply chain enables seamless e-commerce by connecting and optimizing the journey from selling channels through OMS, fulfillment centers, last mile, and finally to your customer—exactly when they expect it.
End-to-end visibility across your ecosystem not only gives you actionable insights, but can also automate the actions that will continuously optimize your supply chain —streamlining your operations and giving customers the speed and convenience they demand.
Define new approaches for visibility, accuracy and capture to increase conversion rates while reducing carrying costs, stockouts and markdowns.
Retailers need to understand where their inventory is, when to pick from a retail location or a warehouse (white or dark store), how to streamline trunking and more—all in near real time.
Products ordered online are returned up to 3X as often as in brick-and-mortar stores. Publicis Sapient helps reduce both the frequency and the expense of returns by optimizing products, the purchase experience and the process of the return, without degrading customer experience.
Only 19% of retailers use automated picking. Reduce costs and get products to customers faster using AI to identify the number of pick trips and then prioritize picking using specific business rules while identifying the shortest picking route.
Next Starts Now
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