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Connected Store Experiences

Create digitally enabled in-store experiences that connect across channels, with the customer at the center.

Reimagine the Store of the Future

Interact with a store that seamlessly connects physical and digital.

Connected shopper-first experiences

Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.


Retail Store of the Future

With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like?


10 Things Customers Expect from your Stores

Learn what shoppers have to say about their latest preferences and demands in this infographic


Retail in the Wild: Demystifying Goop’s Cult Following

Our retail experts analyze how one brand’s meticulous curation and empowering tone seamlessly flow from online to in-store in this virtual tour.

Retail in the Wild

Find out what good looks like when it comes to in-store experiences.

Related Retail Insights

Get insights and real-life examples on the importance of connecting customer experiences across your entire retail ecosystem.

Store Experience Solutions

Together we can identify the highest-impact opportunities to connect physical and digital, with a focus on the quickest ways to prove ROI, with solutions across:

  • Store Operations Transformation

    In-store Experience

    E-commerce Profitability

    • Site monetization
    • Retailers as a platform
    • Cybersecurity

    Omnichannel Fulfillment

    • Dark store strategy
    • Returns optimization
    • Curbside pickup
    • Micro-fulfillment


    Experience Transformation

    • Journey reinvention
    • Product design and optimization
    • CX + employee platform design
    • Product and digital run support
    • Connected environments
Retail Journey Reinvention
Our auditing framework can identify the biggest opportunities for growth in your physical-digital retail ecosystem.
Jackie Walker
Jackie Walker
Senior Director, CX&I
Sara Alloy
Sara Alloy
Retail Experience Lead, NA