Connected shopper-first experiences
Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.
Generative AI: Using artificial intelligence to make human impact.Learn how
Create digitally enabled in-store experiences that connect across channels, with the customer at the center.
Reimagine the Store of the Future
Interact with a store that seamlessly connects physical and digital.
Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.
Retail Store of the Future
With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like?
10 Things Customers Expect from your Stores
Learn what shoppers have to say about their latest preferences and demands in this infographic
Retail in the Wild: Demystifying Goop’s Cult Following
Our retail experts analyze how one brand’s meticulous curation and empowering tone seamlessly flow from online to in-store in this virtual tour.
Find out what good looks like when it comes to in-store experiences.
When getting shoppers out quickly is the best thing for your relationship.
Play videoGet insights and real-life examples on the importance of connecting customer experiences across your entire retail ecosystem.
INSIGHT
Artificial intelligence, self-service and automation have the power to cut customer service costs and improve the customer experience at the same time. So why is customer support still so frustrating?
Read nowINSIGHT
Can consumer packaged goods firms (CPGs) keep up with conversational AI changing the game?
Read NowWORK
A multichannel shopping experience creates a 98 percent increase in mobile orders.
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How Eileen Fisher evolved into a true omnichannel retailer.
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How these businesses reduce friction and drive convenience.
Read NowTogether we can identify the highest-impact opportunities to connect physical and digital, with a focus on the quickest ways to prove ROI, with solutions across: