Connected shopper-first experiences
Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.
Retail
Connected Store Experiences
Create digitally enabled in-store experiences that connect across channels, with the customer at the center.
Reimagine the Store of the Future
Interact with a store that seamlessly connects physical and digital.
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Retail Store of the Future
With a lens on the future, retailers are reimagining stores for the digital age—using technology to create new experiences from product discovery to checkout. But just what will this new shopping experience look like?
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10 Things Customers Expect from your Stores
Learn what shoppers have to say about their latest preferences and demands in this infographic
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Retail in the Wild: Demystifying Goop’s Cult Following
Our retail experts analyze how one brand’s meticulous curation and empowering tone seamlessly flow from online to in-store in this virtual tour.
Retail in the Wild
Find out what good looks like when it comes to in-store experiences.
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Simplify Shoppers’ Lives
When getting shoppers out quickly is the best thing for your relationship.
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Related Retail Insights
Get insights and real-life examples on the importance of connecting customer experiences across your entire retail ecosystem.
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INSIGHT
How To Turn Customer Support Operations Into A Competitive Differentiator
Artificial intelligence, self-service and automation have the power to cut customer service costs and improve the customer experience at the same time. So why is customer support still so frustrating?
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INSIGHT
The Hitchhiker’s Guide To AI for Consumer Packaged Goods Firms (CPGs)
Can consumer packaged goods firms (CPGs) keep up with conversational AI changing the game?
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Walmart Case Study
A multichannel shopping experience creates a 98 percent increase in mobile orders.
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Eileen Fisher Case Study
How Eileen Fisher evolved into a true omnichannel retailer.
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4 Ways Retailers are Digitizing the In-Store Experience
How these businesses reduce friction and drive convenience.
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Store Experience Solutions
Together we can identify the highest-impact opportunities to connect physical and digital, with a focus on the quickest ways to prove ROI, with solutions across:
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Store Operations Transformation
- Store associate enablement
- Point of sale modernization
- Digital shelf
In-store Experience
- Seamless checkout
- Contactless collection
- AR/VR and live streaming
- Crypto
E-commerce Profitability
- Site monetization
- Retailers as a platform
- Cybersecurity
Omnichannel Fulfillment
- Dark store strategy
- Returns optimization
- Curbside pickup
- Micro-fulfillment
Experience Transformation
- Journey reinvention
- Product design and optimization
- CX + employee platform design
- Product and digital run support
- Connected environments
Retail Journey Reinvention
Our auditing framework can identify the biggest opportunities for growth in your physical-digital retail ecosystem.
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