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Retail

Connected Store Experiences

Create digitally enabled in-store experiences that connect across channels, with the customer at the center.

Reimagine the Store of the Future

Connected shopper-first experiences

Take a quick tour of a digitally enabled shopping journey and the many opportunities to connect via store experiences.

Video
Retail Store of the Future

Report
10 Things Customers Expect from your Stores

Video
Retail in the Wild: Demystifying Goop’s Cult Following

Retail in the Wild

Find out what good looks like when it comes to in-store experiences.

Related Retail Insights

Get insights and real-life examples on the importance of connecting customer experiences across your entire retail ecosystem.

Store Experience Solutions

Together we can identify the highest-impact opportunities to connect physical and digital, with a focus on the quickest ways to prove ROI, with solutions across:

  • Store Operations Transformation

    In-store Experience

    E-commerce Profitability

    • Site monetization
    • Retailers as a platform
    • Cybersecurity

    Omnichannel Fulfillment

    • Dark store strategy
    • Returns optimization
    • Curbside pickup
    • Micro-fulfillment

     

    Experience Transformation

    • Journey reinvention
    • Product design and optimization
    • CX + employee platform design
    • Product and digital run support
    • Connected environments

Retail Journey Reinvention

Our auditing framework can identify the biggest opportunities for growth in your physical-digital retail ecosystem.
Jackie Walker
Jackie Walker
Senior Director, CX&I
Sara Alloy
Sara Alloy
Retail Experience Lead, NA