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Retail

Long-term E-commerce Profitability

E-commerce sales have accelerated far beyond any pre-COVID predictions. While that’s largely good news for retailers, challenges remain. Namely: what’s the best way to sustain this growth—and to do so profitably? Although the scale has changed, the levers, as always, are revenue and cost.

How Are Retailers Investing in Digital?

 

Learn what 300 retail executives in seven markets cite as their most pressing issues.


 

Increase Revenue

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Engineering Transformation: modernize your entire organization to drive the innovation, speed and quality that attracts and retains customers.
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Peak E-commerce Assessment: learn how to stay ready for increasing sales volume through this high-speed audit
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Retail Media Platforms: On-site and off-site advertising and data monetization are increasingly popular ways to expand retail lines of business.

Commerce Strategy: Determine the right balance between physical and digital, organic growth and acquisitions, and product mixes for your unique business.

Omnichannel Digital Experience: The experience is the brand, and our digital solutions—from mobile and desktop to apps and in-store enhancements—drive brand loyalty and share of wallet.

Marketplaces: Operationalize an expanded product selection from brand-adjacent third-party sellers in order attract more customers and capture valuable data.

Decrease Costs

Relevant Solutions

Promise to Delivery: End-to-end visibility of your supply chain addresses profitability and efficiency challenges across six key components.
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Supply Chain Control Tower: In addition to visibility, our control tower solution integrates intelligence to provide predictability, actionable insights and granular controls.
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Returns Optimization: Reducing the high cost of returns requires a strategic approach to supply chain, site experience, even marketing.
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POS Modernization: Seamless integration between physical and digital commerce requires a cloud-based POS system. This solution identifies and implements the right ecosystem and services.
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Replatforming: Selecting a new commerce platform is the first step to many retail imperatives across experience, data and supply chain.

Shift to Cloud: Moving away from on-premises platforms gives retailers greater agility for ongoing enhancements, access to data, as well as site stability as traffic ebbs and flows.

Microservices & Headless E-commerce: Product and experience updates are faster and simpler with processes decoupled, enabling constant adaptations to customer needs.

Automated Fulfillment Solutions: The right mix of technologies— from MFCs to Robotic Warehouses to picking apps—can speed up and smooth out retail supply chains.

Shipping and Delivery Partner Optimization: Identifying the right strategic partner for last-mile, on-demand workforce or full delivery ensures accuracy, visibility and cost efficiency.

Four Pillars of E-commerce Profitability

Our in-depth guide to your e-commerce journey.

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