Turn live data into actions that feel personal, timely and consistent across every channel.
Customers expect instant, relevant interactions, but most enterprises are still constrained by legacy systems and manual operations. Our AI platforms remove that friction by modernizing customer systems, automating engagement workflows and keeping them running reliably as expectations rise.
Homes & Villas by Marriott Bonvoy developed a gen AI-powered search tool that uses natural language processing to match travelers with the perfect home and destination based on their preferences and emotional needs.
<p>searches informed upcoming seasons</p>
<p>versus 1 year to product roll out</p>
<p>saved properties</p>
What our customers say
"
Together, we are revolutionizing search enabling our guests to find the hidden gems within our over 150,000 curated homes and villas worldwide.
"— Peggy Fang Roe
Executive Vice President and Chief Customer Officer at Marriott International
Bodhi brings agents into customer journeys, Slingshot modernizes the systems behind them and Sustain keeps experiences running.
Decisions happen in real time, without waiting for campaigns, approvals or manual handoffs.
The same understanding of the customer drives web, mobile, service and in-store interactions.
Engagement gets smarter through use, not through constant reconfiguration or rebuilds.
Common questions about using customer data to drive timely interactions.
They improve customer engagement by turning data into action, delivering changes faster and keeping experiences reliable once they’re live. Bodhi uses customer and behavioral data to decide what message, offer or action makes sense. Slingshot lets teams update engagement touchpoints quickly without long release cycles. Sustain keeps everything running smoothly so performance doesn’t degrade.
Most AI tools generate insights or content and stop there. Our platforms are build to engage in production–making decisions, pushing changes and fixing issues as conditions change. They combine data-driven decisioning, advanced software delivery and live operations in one system instead of forcing teams to stitch disparate tools together.
They're engineered with governance and industry rules baked in from the start. Customer data, messaging and actions follow sector-specific requirements for consent, compliance and audibility. This allows teams in industries like financial services and healthcare to engage customers faster and securely without the risk.