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Sapient Slingshot Wins AI Excellence Award.
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Sapient Bodhi Ranked Globally for Deep Research.
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Meet Sapient Sustain. Context-aware AI for complex IT operations.
Customer Engagement in Real Time
Turn live data into actions that feel personal, timely and consistent across every channel.
Our offerings
Real-time personalization
Deliver content, offers and experiences in real time without slowing teams down or compromising governance.
Gain customer loyalty
Turn touchpoints into relationships by making loyalty easier to launch, manage and evolve across channels.
MarTech transformation
Upgrade martech stacks with systems that are easier to change, simpler to operate and ready for experimentation.
Data monetization
Use first-party customer data to generate insights and tap into new revenue streams.
Customer data platform
Bridge data silos and connect omnichannel information to create a 360-degree view of every customer.
Digital identity
Strengthen first-party identity to support personalization in a cookieless future.
Why it matters
Customers expect instant, relevant interactions, but most enterprises are still constrained by legacy systems and manual operations. Our AI platforms remove that friction by modernizing customer systems, automating engagement workflows and keeping them running reliably as expectations rise.
Benefits of AI-powered customer engagement
Marriott Improves Vacation Rental Discovery With Gen AI Search
Homes & Villas by Marriott Bonvoy developed a gen AI-powered search tool that uses natural language processing to match travelers with the perfect home and destination based on their preferences and emotional needs.
<p>searches informed upcoming seasons</p>
<p>versus 1 year to product roll out</p>
<p>saved properties</p>
What our customers say
"
Together, we are revolutionizing search enabling our guests to find the hidden gems within our over 150,000 curated homes and villas worldwide.
"— Peggy Fang Roe
Executive Vice President and Chief Customer Officer at Marriott International
How we deliver differently
Bodhi brings agents into customer journeys, Slingshot modernizes the systems behind them and Sustain keeps experiences running.
Customer signals trigger action automatically
Decisions happen in real time, without waiting for campaigns, approvals or manual handoffs.
Engagement logic is shared across channels
The same understanding of the customer drives web, mobile, service and in-store interactions.
The system improves with every interaction
Engagement gets smarter through use, not through constant reconfiguration or rebuilds.
FAQs
Common questions about using customer data to drive timely interactions.
How do Bodhi, Slingshot and Sustain improve customer engagement at scale?
They improve customer engagement by turning data into action, delivering changes faster and keeping experiences reliable once they’re live. Bodhi uses customer and behavioral data to decide what message, offer or action makes sense. Slingshot lets teams update engagement touchpoints quickly without long release cycles. Sustain keeps everything running smoothly so performance doesn’t degrade.
How are these AI platforms different from generic customer engagement or AI tools?
Most AI tools generate insights or content and stop there. Our platforms are build to engage in production–making decisions, pushing changes and fixing issues as conditions change. They combine data-driven decisioning, advanced software delivery and live operations in one system instead of forcing teams to stitch disparate tools together.
How do your AI platforms support customer engagement in regulated industries?
They're engineered with governance and industry rules baked in from the start. Customer data, messaging and actions follow sector-specific requirements for consent, compliance and audibility. This allows teams in industries like financial services and healthcare to engage customers faster and securely without the risk.