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The Future of Customer Experience

Executive Survey on Customer Experience, Data and Innovation

In the ever-changing CX landscape, leaders are searching for new and innovative ways to personalize and advance their customers’ experience. Gain insights from C-Suite leaders and CX executives from a study commissioned by Microsoft and Publicis Sapient on the state of customer service today and where it’s going in the future.

Read the Full Report
Access the full report to learn how advanced customer data platforms are the next wave of CX, what others are doing to adapt, transform, and advance, as well as the unique challenges facing executives aiming to personalize CX.
John Weston
John Weston
Senior Vice President, Global Microsoft Practice, Publicis Sapient