Sapient Sustain is our managed services AI platform. With Sustain, support teams can anticipate issues before they happen, resolve them automatically and keep IT systems running efficiently at a fraction of the cost of traditional models.
Leading organizations are using Sustain to manage IT operations and reduce costs.
<p>reduction in operational costs</p>
<p>improvement in operational debt</p>
A global automotive manufacturer sought to modernize its legacy systems and operating model to reduce costs and improve operational efficiency across brand websites.
Sustain’s intelligent monitoring and automation capabilities are optimizing multi-market feature activations, streamlining maintenance and improving uptime across environments.
<p>reduction in operational cost</p>
<p>improvement in MTTR (mean time to repair)</p>
A global beauty leader needed to modernize and scale its digital commerce ecosystem across 50+ brand sites in North and Latin America.
With Sustain, the company can optimize platform monitoring, release management and issue resolution while ensuring 24/7 availability.
Our platform architecture connects intelligent workbench tools and autonomous agents with a secure, governed foundation for scalable enterprise IT automation.
Build Studio • Role Automation
Platform Agents • ITSM Agents • Request Agents • SaaS Agents
Run Context • Service Map • Correlate • Self Heal • Self Help • Predict
Discover • Code Repos • Specs • Journeys • Data • Telemetry
What leaders want to understand before committing Sustain to the enterprise.
Sustain is an AI-powered operations platform that keeps enterprise systems running, optimized and resilient by detecting issues early and resolving them automatically instead of relying on manual, human-heavy support models.
Traditional managed services rely on people to monitor systems and respond after something breaks. Sustain replaces that model with agentic intelligence that predicts issues, resolves them automatically and continuously improves system performance.
Instead of scaling headcount to keep systems running, Sustain scales automation and learning. The result is higher uptime, fewer incidents and materially lower operating costs than people-heavy models.
Yes. Sustain is designed to sit on top of your current environment, not replace it. It integrates with existing ITSM, observability and infrastructure tools to correlate signals, detect patterns and trigger automated remediation. Teams keep their systems of record. Sustain adds intelligence and action across them.
Sustain handles recurring incidents, performance degradation, capacity constraints and common infrastructure and application failures. Its agents detect early warning signals, identify root causes and take corrective action before issues escalate. Over time, our platform learns which fixes work best and applies them automatically, reducing repeat tickets and manual intervention.
Sustain cuts costs by removing manual monitoring, triage and resolution from day-to-day operations. Fewer incidents reach human teams. Mean time to resolution drops. Systems become more stable, which reduces downstream business disruption. Most enterprises see a 35 percent reduction in operational spend compared to traditional managed services models.
Yes. Sustain is built for complex, regulated enterprises from day one. Automation follows defined guardrails, approval policies and audit requirements. Actions are traceable, explainable and aligned to enterprise governance standards. Sustain operates within your security and compliance constraints rather than bypassing them.