Turn customer intent into reliable actions by modernizing the systems that shape every touchpoint
Customer expectations change faster than most experience systems can adapt. Our AI platforms—Bodhi, Slingshot and Sustain—close that gap by breaking down channel and data silos to learn and pivot in real time. They turn data into coordinated, always-on experiences that build trust and long-term loyalty.
St. Luke’s Health System modernized its digital care platform to make virtual and in-person services easier to access, coordinate and scale across its network, using Slingshot to modernize legacy systems and speed up delivery.
<p>pages reauthored</p>
<p>year old website modernized</p>
Bodhi orchestrates intelligent experiences, Slingshot rebuilds the platforms beneath them and Sustain ensures they evolve without breaking at scale.
Speed, reliability and task completion improve because the underlying technology changes, not just the interface.
Experience evolution happens incrementally, without rewrites or platform resets.
Experiences perform the same under peak traffic, regional rollout and ongoing change.
What our customers say
"
This exciting work has helped us take significant leaps forward in optimizing the digital experience for our audiences, especially patients and families.
"— Cindy Graham
Director of Digital Strategy, St. Luke’s
Common questions about building and maintaining consistent customer experiences.
Scaling experiences requires more than design consistency. Decisioning and updates are coordinated so web, mobile, service and in-store experiences evolve together. Slingshot delivers updates quickly and without breaking continuity or performance. As volumes grow, experiences remain reliable instead of degrading.
Most organizations already run complex experience ecosystems. Existing CRM, CMS, commerce and partner platforms—including the ones we're partners with, like Salesforce, AWS, Google Cloud, Microsoft and Adobe—are integrated and modernized instead of replaced. Decisions, updates and performance management happen across the full ecosystem, not in isolated tools. This makes sure that experiences can evolve without fragmenting the stack.
Experience transformation breaks down when governance can't keep up with change. Our platforms embed rules, permissions and decision logic directly into how experiences adapt, rather than enforcing them through slow review cycles. Updates are tested, tracked and released as part of everyday operations. Once live, our platforms continuously monitor performance and compliance so standards hold as scale increases.