What issue can we solve for you?
Type in your prompt above or try one of these suggestions
Suggested Prompt
Lifetime Value
Unlocking Lifelong Loyalty Through Omnichannel Store Experiences
92 percent of customers say they still prefer to shop in-store rather than online—but their expectations have shifted. Get insights from more than 7,000 global shoppers to deliver the connected experience they crave.
How to drive lifetime value
Securing long-term growth starts by cultivating lifelong connections. With endless choices and dwindling loyalty, are you providing the value that ensures shoppers choose your store time and time again? While many retailers embrace a shopper-first growth strategy, the real challenge lies in implementing shopping experiences that seamlessly connect the physical and digital store. Retailers face significant hurdles, including perceived high transformation costs and a rapidly changing digital landscape.
We help you identify worthwhile digital investments with the customer and sustainable growth at the center. From digitally enabled in-store experiences to generating customer delight through monetizing data, we’ll reinvent your omnichannel shopping journey to reinvigorate these three fundamental areas of growth:
-
![]()
One
Acquire new customers
Create meaningful experiences from the first touchpoint—whether digital or physical—to drive customers to choose your brand. Find out which experiences attract shoppers to visit your store.
-
![]()
Two
Build loyal relationships
Identify the customers most likely to stay loyal and give them the data-driven experiences that will nurture repeat purchases, maximize order size and improve brand advocacy. Learn how to generate both revenue and customer delight by monetizing data through a retail media network.
-
![]()
Three
Maximize value
Create innovative products and services and reduce key friction points to deepen the value of every interaction, from sales to product and service experience to support. Start simplifying your shoppers’ lives.
Our solutions
Tap into our 30 years of digital-first expertise and start leveraging the power of data and experience to become customer centric in today’s digital era. We combine our experience and customer engagement solutions to empower retail businesses to maximize the value of their data, deliver connected in-store and online experiences and drive long-term growth.
-
![]()
Reimagine the Retail Store of the Future
Get an interactive look at how investing in digital in-store experiences can maximize revenue, cut costs and drive value for both your business and your customers.
-
![]()
Retail Media Networks, Explained
Offer exceptional experiences while generating high-margin advertising revenue, customer insights and connections in as little as four weeks.
Growth starts here
Get in touch with our retail experts to assess your omnichannel customer journey today. Together, we’ll identify the biggest opportunities for growth in your physical-digital retail ecosystem.
Learn how real clients are connecting customer experiences across the entire retail ecosystem.
Lifetime value insights
Strategies and approaches for maximizing this foundation of growth.
-
![Image of woman paying at the cashier with her smart watch]()
Report
Global Shopping Experience Survey
Get insights from 7,000+ global shoppers to tailor your physical and digital shopping experience to fit their needs.
-
![Surreal visual of a man surrounded by graphics of a virtual shop and shopping bags]()
Industry Outlook
4 Ways Retailers Can Monetize Data
Discover how retail media networks fit into a larger data monetization strategy.
The Return to In-store Shopping: How Technology Is Fueling Customer Experience
How to Create Data-Driven Loyalty
How To Turn Customer Support Operations Into A Competitive Differentiator
4 Ways Retailers are Digitizing the In-Store Experience
The Top 3 Strategies for Increasing Retail Media Network Profitability in 2024
Lifetime value FAQs
Lifetime value FAQs
Awards & Accolades
We’re honored to be recognized by industry leaders for our work in this space.
-
IDC MarketScape:
Leader in Worldwide Retail Commerce Platforms and Retail Point of Sales Service Providers 2023
