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Government & Public Sector Transformation

Empower trusting and thriving communities with innovative tech

A Focus on Citizen Value

Tomorrow’s government will run on the digital solutions we build today. That’s why it’s crucial to remain relevant, agile, and unencumbered by legacy systems and processes. After all, the agencies who can best serve modern citizens of the future will be the ones who are ready for what’s next, right now. 

Our culture of curiosity allows us to deliver meaningful impact to our clients’ civic businesses by reimagining their citizen services and constituent experiences. Our agile, data-driven approach to strategy and implementation equips our clients’ businesses for change, making digital the core of how they think and what they do for the benefit of the people.

Digital business transformation

Building Trust with Digital

Whether you look at federal, state or local data, public trust in institutions has been declining for decades. However, 84% of Americans still believe this can be improved with digital technology. The opportunity for today’s agencies lies in creating experiences that better address citizens’ concerns. 

It's time to build digital services around the nuanced needs of our citizens in order to regain trust and remain ever-relevant. Only then can agencies effectively scale existing missions—including policymaking, market regulation, compliance and more—into the digital landscape of the future.

5 public sector trends
Guide to Next

5 Trends Shaping the Public Sector for 2023

Citizen Experiences Go Digital

Efficient, reliable and outcome-driven offerings are the bedrock for building confidence in operational capabilities. And when built on a genuine understanding of people’s needs, digital solutions and services have been shown to increase trust in government.

Operational capabilities must be efficient, reliable and transparent. Competence and intent by government needs to be clearly communicated, strategically planned and impact-driven.


Focus on building simple services that do one thing very well so you can accomplish your objectives in a timely manner, directly addressing needs as they arise.


Manage citizen expectations as you guide them through their service journey. Digital standards are being set by open market players like Amazon, so assurance and understanding is key. 


Services need to be swift, safe, and secure, while also being easy to use. With ease of use comes faster adoption. And the more people start using a service, the more likely you are to generate long-term trust. 


Listening and spending the time to genuinely understand tacit user needs allows digital teams to build better operational services while ensuring those services are delivered with dignity and respect for all.


Aim for 360-degree data awareness, with interconnected digital offerings. If something does go wrong, it should be easy for citizens to get help through another channel.


Making a Direct Citizen Impact

Transformation in Action

From citizens to civil servants, government and public sector touchpoints impact everyone’s daily life and work. Consider the following use cases and learn how digital business transformation lends itself to seamless experiences. 

family in need of rent assistance

How Digital Enabled Emergency Rental Assistance in North Carolina

Impact film family

Touching Lives Through the Power of Digital

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James Kessler
James Kessler
North America, SVP, State & Local Public Sector Industry Lead