Technology Empowering Humanity
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How Our Partnership with the U.S.A.’s Oldest Public Defender’s Office Changes Lives
A people-centric Client Case Management System (CCMS) made the client’s 360o vision a reality.
Intent on improving the lives of people who seek legal services, Publicis Sapient and the Los Angeles Public Defender’s Office implemented the most transformative change in the department’s 107-year history. The mammoth digital modernization project we completed now helps more than 1,000 attorneys and staff provide robust public defense to over a million people in LA County.
Our mission to partner with innovative government organizations to create transformative experiences that empower communities joined perfectly with the client’s aim of reducing the collateral consequences of contact with the criminal justice system. Together, we have helped thousands of indigent people thrive, so far.
The Imperative for Change
The Los Angeles County Public Defender’s Office is the largest and oldest established Public Defender Office in the nation. It’s been a beacon for revolutionary changes in the justice system for over a century, but its working processes didn’t match up, with over 26 different archaic data storage and management systems slowing their work. Add to this the fact that the volume and nature of evidence has become more complex in recent years, now including audio and video files exceeding 10TB, and a modern system was urgently needed.
“CCMS will bring us closer to achieving our mission of measurably reducing incarceration and the collateral consequences of contact with the criminal justice system.”
“Prior to working with Publicis Sapient, we had no reliable way of viewing key workload metrics across our various locations and divisions. Now management can use custom screens, reports and dashboards in real-time, empowering them to better allocate staff and resources. It’s made a huge difference to everyone – and our bottom line.”
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