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Justice & Equity Through Technology in Los Angeles

A white paper from Publicis Sapient

A Center for Digital Government White Paper

After more than a century of providing legal services to the Los Angeles, California community, the L.A. County Public Defender’s Office enlisted Publicis Sapient to help modernize its client case management system (CCMS). With life-changing decisions being made daily, the court system needed to digitize operations to prevent manual mistakes or paperwork problems that could result in profound injustices and continued cycles of reincarceration.

By designing, developing and deploying state-of-the-art business transformation solutions, we helped IT professionals and public defenders shift from a case-centric system to a people-centric one. Our digital transformation continues to help court users seamlessly navigate arrests, evidence, hearings, trials, incarceration, parole, and more with a sense of dignity, understanding and ease.

White Paper Highlights

How full digital transformation helped the L.A. County Public Defender’s Office deliver people-centric experiences.

The Takeaways

• How digital transformation helped courts system users thrive

• Why this is the most transformative project in more than a century

• What CCMS upgrades can do to enhance client-first legal services

• Ways you can put digital first and prevent life-altering manual glitches

• The value of configuration-first CRM development for enterprises


The future of court services depends on digitized, people-centric technological innovation. When done right, digital transformation can improve people’s lives, ensure the city’s success, strengthen your brand’s evolution and further support the enforcement of justice. 

Contact Us

Learn more about Publicis Sapient’s Public Sector services and see how your organization could benefit from digital transformation.

James Kessler
James Kessler
North America, SVP, State & Local Public Sector Industry Lead

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