With more than a million incident submissions, the platform has been transformational in addressing resident concerns. Residents can conveniently access hundreds of services—all of which are available in multiple languages. With all case management and service delivery tracking in the cloud, Nashville was able to boost resident satisfaction, improve resolution timelines and impactfully resolve and prevent community issues. And while hubNashville was designed specifically for non-emergencies, it has also been invaluable in the city’s responses to major events like snowstorms, tornadoes and even the COVID-19 pandemic. Our modern omnichannel platform means that residents are being heard, and their representatives can proactively coordinate city-wide responses to protect their community.