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Growth Strategy Consulting
Rip up the old playbook and build new ways to grow your bottom line.
Your customers have moved on. Has your growth strategy kept up?
The age of predictable enterprise growth is over.
Customer loyalty is at an all-time low, acquisition costs are climbing and product launches that once felt like a sure bet now struggle to make an impact. In a world of constant change, you can’t just chase conversions, you need to keep customers engaged for the long haul.
That’s lifetime growth: keeping customers happy, hooked and coming back for more, by building products they love, experiences they can’t ignore, and by turning every interaction into a growth opportunity. Because when you give them what they want, they provide the growth your business needs.
Ready to start building lifetime growth today? Through our growth strategy consulting services, we’ll work with you to reimagine your acquisition and loyalty strategies, transform your products and services, and monetize your customer data. In short, we’ll prove that growth doesn’t have to follow the old playbook.
Lifetime growth is yours for the making.
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30+years of solving business challenges
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20,000digital-first experts
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53+worldwide offices with regional expertise
Breaking down lifetime growth
Customers now hold the power. Expectations are higher, loyalty is fleeting and competitors can pop up overnight. That’s why lifetime growth is so important: it turns one-off interactions into long-term value, keeping customers coming back and spending more. Ready to put the power back in your hands?
Why are my customer acquisition costs rising while my customer quality drops?
Marketing channels that once delivered predictable growth now feel like a gamble. Costs are climbing, conversions are plateauing and the customers you acquire aren’t necessarily the ones who stick. Falling behind here means wasted spend and lost revenue. We help you unlock data-driven acquisition engines that target your highest-value segments, using predictive modeling and advanced attribution to cut CAC and increase lifetime value.
How do I stop customers from churning to competitors?
Loyal customers aren’t guaranteed anymore. Even well-designed loyalty programs can fail if they don’t anticipate when customers are about to defect. The result? Lost revenue and eroded brand strength. We use predictive analytics to spot at-risk customers early and deliver personalized interventions that turn fleeting engagement into lasting loyalty.
How do I create products and services customers actually want?
Is your product roadmap based on assumptions, not real customer needs? You could be missing huge opportunities for revenue creation. We apply customer-driven development to validate demand before you build, ensuring every product and service decision is backed by real data and designed for impact.
How do I turn customer data into revenue?
Is your customer data sitting unused while competitors leverage theirs for an edge? If you’re squeezing every last drop of your data, you’re leaving value at the table. We help transform your data into actionable intelligence and revenue-driving products that unlock new growth opportunities.
How do I improve interactions for customers and employees?
Are customers facing friction across channels while your employees wrestle with disconnected systems? Disconnected systems slow your operations and can harm your brand. We create unified experience platforms that link channels, simplify workflows, and deliver seamless journeys, boosting satisfaction for both customers and employees.
CX leaders are transforming experience through generative AI. Here’s how they’re doing it.
Customer expectations are rising fast, and CX leaders face intense pressure to deliver personalized experiences at scale without overspending. Explore our report to discover how generative AI is reshaping service, product discovery, and relationship management, where organizations are falling behind, and which AI-powered capabilities are driving loyalty and growth for the leaders of tomorrow.
Client stories
Discover how ambitious leaders are solving their growth challenges with data-driven strategies that deliver enterprise growth and create lasting loyalty.
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Client Story
Delivering Growth by Building a Global Home Rental Platform
How Marriott is honoring its promise to be the ‘world’s favorite travel company.’
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Client Story
How Nestlé Reclaimed Market Share with a New Digital Growth Model
A mom-first engagement strategy fueled 20% sales growth and transformed brand loyalty in China.
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Client Story
How Miral Creates Frictionless Experiences Across Yas Island
Facial recognition allows guests to be contactless and connected.
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Client Story
How Falabella Unlocked Growth Through Unified Customer Data
A powerful CDP is driving smarter engagement, reduced churn and sustained business expansion.
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Client Story
How ASDA Improved Their Global Engagement
Their optimized website generated an additional £30M annually.
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Client Story
How Pilot Company Reimagined Digital to Drive 25% Sales Growth
A transformed mobile experience boosted loyalty, improved convenience and accelerated business impact.
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Client Story
How a U.S. Insurer Is Driving Growth Through Customer-centric Thinking
Our client’s digital business transformation is creating better customer experiences and an extra $5B+ in revenue.
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Growth, product and experience solutions
Unlock enterprise growth with custom solutions designed around your business needs.
Product and experience transformation
- Connected Journey Transformation
- Product Design Services
- Design Systems
- Salesforce Experience Design
- Connected Retail Store Experience
Customer engagement and data transformation
- Personalization
- Customer Loyalty Strategy
- MarTech Transformation
- Data Monetization
- Customer Data Platforms (CDPs)
- Digital Identity
- Durable Marketing
AI platforms built for growth
Reach those growth goals faster with cutting-edge AI products built to accelerate and streamline your transformation journey.
Bodhi
Our enterprise-scale agentic AI platform, Bodhi, enables rapid development, deployment and scaling of AI-powered customer growth solutions with unmatched speed, efficiency, and security.
Sapient Slingshot
Sapient Slingshot revolutionizes the software development lifecycle using AI, combining advanced code generation with agentic intelligence to prototype, test and deliver high-impact lifetime growth strategies.
