The Transformative Solution
The State approached Publicis Sapient to design and implement a brand new application, which would help them distribute the hundreds of millions of dollars they were allocated. Within a tight two-week timeline, our team built a Housing and Utility Assistance Solution on the Salesforce platform.
Since Salesforce’s Cloud is highly configurable and scalable, we could deliver initial functionality quickly, with the confidence that it could then be scaled up to handle the high number of applicants plus a fast-expanding group of partners and internal users.
The solution allows the State to:
- Receive applications online and via their 211 call center
- Automatically route applications to 20 non-profit organizations around the State
- Share information with utility companies to save time on matching applicant information
- Share information to help determine eligibility for assistance
- Send agreements electronically thanks to e-signature integration
- Receive/approve electronically thanks to e-signature integration and award letter
- Speed up processing times