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Highlighted features

Upload incident data, identify optimization opportunities and download a report with recommendations for automation, elimination and shift-left improvements.

Learn more about Sustain

AI-powered pattern detection

<p>Analyze incident and ticket data to identify recurring issues, anomalies and emerging patterns across your IT environment.</p>

Rapid workspace-based analysis

<p>Create a workspace, upload your dataset and run analysis with minimal setup, so you can scope and repeat investigations more easily.</p>

Actionable insights and optimization opportunities

<p>Understand where to focus by highlighting opportunities for automation, elimination and shift-left improvements.</p>

Detailed dashboards and reporting

<p>Review results through dashboards that show trends, resolution times, effort and capacity impacts to support ongoing decision-making.</p>

FAQs

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What is Pattern IQ in Sapient Sustain?

Pattern IQ is a capability within Sustain that analyzes IT operations data to find recurring incident patterns, surface root causes and show where teams can reduce repeat work.

What IT operations data can Pattern IQ analyze?

Pattern IQ analyzes structured IT operations data, including incident and ticket exports from ITSM tools. This helps teams review historical issues, identify trends and see where repeat failures are creating backlog.

How does Pattern IQ reduce IT backlog?

Pattern IQ reduces IT backlog by identifying recurring issues and highlighting opportunities for automation, elimination and shift-left strategies. This helps teams address root causes, reduce repeat incidents and lower incoming support volume.

How does Pattern IQ fit within Sustain?

Pattern IQ is part of Sustain, Publicis Sapient’s AI-powered IT operations platform. Sustain uses pattern detection, predictive insights, automation and self-healing to help teams run more reliable and efficient IT operations.

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