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When root causes aren’t clear, teams spend time reacting to repeat incidents instead of improving over time. Sapient Sustain's Pattern IQ capability surfaces recurring issues and shows where teams need to act first.
Upload incident data, identify optimization opportunities and download a report with recommendations for automation, elimination and shift-left improvements.
Pattern IQ is a capability within Sustain that analyzes IT operations data to find recurring incident patterns, surface root causes and show where teams can reduce repeat work.
Pattern IQ analyzes structured IT operations data, including incident and ticket exports from ITSM tools. This helps teams review historical issues, identify trends and see where repeat failures are creating backlog.
Pattern IQ reduces IT backlog by identifying recurring issues and highlighting opportunities for automation, elimination and shift-left strategies. This helps teams address root causes, reduce repeat incidents and lower incoming support volume.
Pattern IQ is part of Sustain, Publicis Sapient’s AI-powered IT operations platform. Sustain uses pattern detection, predictive insights, automation and self-healing to help teams run more reliable and efficient IT operations.