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Highlighted features

Identify lead failures, trace issues across systems and resolve them with clear next steps.

Learn more about Sapient Sustain

Real-time failure detection

<p>Detect issues at the point of failure, such as form validation errors, before they go unnoticed or impact conversion.</p>

Service map visibility

<p>Understand how failures connect across systems, from front-end experiences to back-end services.</p>

Automated root cause analysis

<p>Surface the exact issue by comparing logs, validation rules and configurations without digging through multiple tools.</p>

Built-in remediation workflows

<p>Trigger agentic workflows to investigate, resolve and document issues across systems.</p>

FAQs

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What lead capture issues can Sustain detect?

Sustain detects lead capture issues such as validation errors, configuration mismatches and integration failures across systems.

How does Sustain find the root cause of lead failures?

Sustain finds the root cause by pulling logs across different monitoring tools, comparing configurations, historical maps and tracing dependencies to identify an optimal fix with a high degree of confidence. 

What happens after Sustain identifies the issue?

After Sustain identifies the issue, it triggers AI workflows to analyze the issue, generate a root cause summary and apply fixes. It also prevents ticket duplication, stores the incident, actions taken and system context so teams can resolve repeat issues faster.

Which companies use Sustain for lead failure detection?

Sustain is used by organizations with complex digital journeys in industries such as automotive, retail and financial services to identify and fix breakdowns in lead capture. For example, a global automotive brand used Sustain to resolve issues in test drive booking, reducing lost leads and revenue.

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