NEW YORK, NY, November 17, 2021 – Publicis Sapient, a digital business transformation company, today announced that the firm has an overall client rating of 4.8 out of 5 for CRM and Customer Experience (CX) Implementation Services on Gartner Peer Insights based on 52 reviews.
This achievement follows Publicis Sapient’s recognition as a Leader in Gartner® Magic QuadrantTM for CRM and CX Implementation Services in May 2021. In addition, Publicis Sapient was a top scorer in the Complex CX Implementation Use Case as part of the 2021 Gartner Critical Capabilities Report for CRM and CX Implementation Services, which was published earlier this year.
Clients commended Publicis Sapient for its culture, technical expertise, customer-centric approach and agility. Below is a selection of client reviews from Gartner Peer Insights:
“[Publicis Sapient has] fundamentally and positively changed the way we organize, run and manage our product team while delivering a scalable platform and modern CX. At the core of the partnership is strong alignment of people, culture and ambition.”
“Publicis Sapient helps us to transform our global, regional and local business towards consumer centricity. Their ability to understand complex processes combined with a sound understanding of agility and data management makes them a true asset.”
“Publicis Sapient became a complete extension of our own team in culture and collaboration. We had complete confidence that they were able to tap into any expertise we needed from their wide and deep bench of talent so we could achieve our ambitious target.”
“Publicis is very results-oriented with a strong culture of supporting the client, while taking a rigorous view on scope and timelines. They have partnered closely with us and have taken a strong technical lead to design, architect, engineer and build new systems and platforms. I’m consistently impressed with their agility and thoroughness.”
“We’re incredibly grateful to receive such recognition from clients about our partnership and work on customer experience and customer relationship management,” said Nigel Vaz, CEO of Publicis Sapient. “To meet customers’ rapidly changing needs, we’ve built multidisciplinary teams that include experts from all of our SPEED capabilities – Strategy & Consulting, Product, Experience, Engineering and Data & AI – to identify and realize value as well as help our clients build an organization that can continually change at pace with the changes around it. We put customers at the heart of everything we do, designing seamless experiences to meet their ever-changing needs.”
To read Publicis Sapient’s reviews on Gartner Peer Insights, please visit: https://www.gartner.com
Gartner, Magic Quadrant for CRM and Customer Experience Implementation Services, Brett Sparks, Jim Longwood, Katie Gove, Chrissy Healey.
Gartner, Critical Capabilities for CRM and Customer Experience Implementation Services, Jim Longwood, Brett Sparks, Katie Gove, Chrissy Healey.
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