NEW YORK, NY, July 16, 2025 – Publicis Sapient, a digital business transformation company, today announced the availability of Multi Agentic Platform for Customer Services in the new AI Agents and Tools category of AWS Marketplace.  Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agents solutions, including Publicis Sapient’s consulting services using their AWS accounts, accelerating AI agent and agentic workflow development.

Multi Agentic Platform for Customer Services helps organizations reimagine customer service by integrating proactive, always-on, AI-powered capabilities that augment human expertise with intelligent automation, enabling customers to drive efficiency, scalability, and quality while accelerating time-to-market for AI solutions.

"By offering Multi Agentic Platform for Customer Services in AWS Marketplace, we're providing customers with a streamlined way to access our professional services and platform capabilities, helping them buy and deploy agent solutions faster and more efficiently," said Umesh Shiknis, Global Chief Growth Officer at Publicis Sapient. "Our customers are already using these capabilities to drive innovation and achieve efficiencies in customer operations, demonstrating the real-world value of our multi-agentic platform."

Multi Agentic Platform for Customer Services delivers essential capabilities, including:  

• Pre-built GenAI stack tailored for customer service agent catalogue and workflow templates to speed deployment
• Customer Service Automation agents built to run on scalable Model Context Protocol (MCP) servers and expandable infrastructure, with an automated Large Language Model Operations (LLMOps) pipeline for seamless model management
• Enterprise Observability for performance and reliability

These features enable customers to develop large-scale reliable AI agents across their customer services team quickly.

With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS.

Available as bespoke containers deployed in ECS and using AWS Bedrock services, Multi Agentic Platform for Customer Services supports MCP for easy integration into enterprise landscape and A2A for streamlined agent communication. This enables customers to build a high degree of automation of inter-connected systems across their existing IT landscape.

To learn more about Multi Agentic Platform for Customer Services in AWS Marketplace, visit AWS Marketplace: Multi Agentic Platform (MAP) for Customer Services. To learn more about the new Agents and Tools category in AWS Marketplace, visit https://aws.amazon.com/marketplace/solutions/ai-agents-and-tools/.

About Publicis Sapient

Publicis Sapient is a digital business transformation company. We partner with global organizations to help them create and sustain competitive advantage in a world that is increasingly digital. We operate through our expert SPEED – Strategy, Product, Experience, Engineering and Data & AI – capabilities which, combined with our culture of curiosity and deep industry knowledge, enable us to deliver meaningful impact to our clients’ businesses through reimagining the products and experiences their customers truly value. Our agile, data-driven approach equips our clients’ businesses for change, making digital the core of how they think and what they do. Publicis Sapient is the digital business transformation hub of Publicis Groupe with 20,000 people across 72 offices worldwide. For more information, visit publicissapient.com.