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How a patient portal made care journeys easier to manage.
The portal keeps patients informed while giving practitioners the information they need.
For more than a decade, the German government has been driving digital transformation of the healthcare sector. The state of Thuringia decided to embark on its own lighthouse project, providing funding for a patient-focused e-health cloud.
Waldkliniken Eisenburg, a specialist orthopedic hospital, was selected to pilot the platform. Salesforce and Publicis Sapient were chosen to bring the vision to life. The project put patients at the center of a new digital approach to healthcare, with a portal designed to support them throughout their treatment journey, creating a stronger connection between the people receiving care and the teams providing it.
Complex medical processes, disconnected technology systems, and rigorous data protection laws all presented challenges. Limited public funds and a nine-month timeframe added to the complications. But, by using a hybrid Agile approach, the team delivered a comprehensive, flexible MVP known as the WKE Patient Portal.
By collaborating with C-level stakeholders at the hospital, Publicis Sapient uncovered and outlined exhaustive requirements to ensure that both the needs of the patients and professional users were fully supported.
Salesforce Health Cloud was brought into service as the core platform, with a custom front end leveraging the insights from the Health Cloud developer community. MuleSoft was deployed on the back end to interface with the hospital’s existing systems. In addition, Community Cloud was implemented to provide customer-facing services.
Patients can now enter their medical histories on any device and share it with providers. Providers can manage treatment plans, care teams, appointments, and more, as data is synchronized with existing hospital information systems. The platform also provides patients with medical documents, appointments, medications related notifications and processes. Finally, we ensured everything met vital GDPR compliance.
Intuitive and comprehensive, The WKE Patient Portal creates value for every user at each touchpoint in the treatment journey:
Patients enjoy transparency, convenience, speed, and security
Practitioners win back time and have access to complete, coordinated information
Hospitals can improve planning and offer more personalized treatment and interactions.
In addition, the government has a roadmap for increasing efficiency, reducing costs, and enhancing patient engagement across the state.
"
We are very happy....The WKE Patient Portal is an important building block in the implementation of our hospitality vision and is a lighthouse project not only for Thuringia, but also for Germany as a whole.
"— David Thies.
CEO of Waldkliniken Eisenberg
We help Clients maximize their Salesforce investment by providing unique, differentiated and high-value customer-centric solutions for today, with the scalability and flexibility to meet tomorrow's demand. Our partnership with Salesforce leverages the Publicis Groupe capability hubs—from business strategy and integrated technology to implementation, brand advertising, and creative production—providing Clients with end-to-end, ongoing operational support and strategy across the entire Salesforce suite of products.
