Publicis Sapient Appoints Jennifer Kilian as Co-Chief Experience Officer

Publicis Sapient, a digital business transformation company, today announced the appointment of Jennifer Kilian as Co-Chief Experience Officer. In this role, Kilian will work alongside Co-Chief Experience Officer Abby Godee, co-leading the experience capability and driving growth in design, innovation and new business creation.  She will be based in New York.

“Jennifer’s passion for human-centered business, combined with her expertise in building and leading high-performing teams, makes her an invaluable addition to Publicis Sapient," said Nigel Vaz, CEO of Publicis Sapient. "The experience capability sits in the middle of our SPEED - Strategy, Product, Experience, Engineering and Data and AI - model and is at the heart of our digital business transformation value proposition.  Jennifer’s deep expertise in design, innovation and end-to-end experience transformation will be instrumental in accelerating growth to elevate customer-driven transformations and delivering innovative solutions to our clients.” 

Publicis Sapient has expanded its experience capability through innovative solutions, such as the award-winning Renault Plug Inn platform, a peer-to-peer platform that connects EV drivers to a network of home and business charging stations across France, as well as its work to deliver personalized customer experiences at scale for Salesforce customers on WhatsApp.

"I'm thrilled to join Publicis Sapient and be part of a team that's leading the way in AI-driven digital business transformation and delivering exceptional experiences that address customers’ evolving needs,” said Jennifer Kilian, Co-Chief Experience Officer at Publicis Sapient. “My goal is to build upon the company's strong experience foundation and drive forward strategies that will accelerate client success and further elevate the experience capability overall, as well as the quality of products, services and experiences Publicis Sapient creates with its clients.”

Kilian joins Publicis Sapient from McKinsey & Company, where she spent a decade helping business leaders apply design and data science to innovate experiences. She also previously held product, digital and design roles at Apple, Intuit, Facebook, IBM and design and innovation firms Hot Studio and frog design. Kilian has worked across industries to create growth for clients through new companies and digital business transformations globally. Her expertise extends to healthcare, life sciences and health tech, where she has led initiatives to improve patient experience and drive innovation. She holds patents in technology, consumer products and healthcare.

Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot, Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations.  The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers.  Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visit publicissapient.com.