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The Data Collection & Consent Survey

Global Research Powered by IPSOS

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Publicis Sapient and Google Cloud conducted wide-ranging research on consumer attitudes toward data privacy, identity and transparency. The report provides extraordinary insights into how brands can best manage their customer relationships.

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The Data Collection & Consent Survey

Learn how people with varying levels of technology literacy across countries and generations feel about data privacy.

The protection of data privacy will distinguish brands as reliable, professional and ethical. Businesses should share how they use data and listen to what consumers think. The key to success in privacy branding is reaching people where they are – based on their level of digital nativity or privacy sensitivity.
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Among Our Notable Findings

Most people have blind spots: A staggering 61 percent of people surveyed say they know little to nothing about what companies do with their data, while only seven percent consider themselves well-informed on this topic. While the percentage of people who know little to nothing vary greatly by nation, this means knowledge is power. Companies globally have a great opportunity to educate customers on how their data is handled, thereby proving themselves trustworthy—a reputation that will go a long way toward attracting more customers.

Consumer comfort varies greatly by generation: Younger generations know more about how companies handle their data and show higher satisfaction with their level of privacy online when compared with their older counterparts. Baby Boomers are most likely to see the benefits of data collection when they have more control over the data and the ability to delete this information.

Willingness to give data correlates with knowledge: Contrary to prevailing wisdom, people who know more about what companies do with personal data tend to see the benefit in companies collecting this information. In France, for instance, of those who know a lot about data collection, 41 percent consider it a net positive and 22 percent consider it a net negative. Of those who know little to nothing, seven percent see it as a net positive, while 60 percent see it as a net negative.

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Understand Concern, Build Trust

Technology moves quickly. It’s easy to feel confused, overwhelmed or uneasy by the pace of change – especially when personal information is involved. Most people are aware their data helps provide tailored services, but they aren’t as clear about how the information is gathered. This lack of insight leads to suspicion of data collection despite overwhelming appreciation for the modern conveniences and digital experiences that result.

While some might assume informed consumers are the most skeptical of data collection and unaware consumers are the most trusting, Publicis Sapient’s inaugural “Data Collection & Consent Survey” suggests the opposite. Someone’s faith in a company to use their data in a safe and ethical manner strongly correlates with that organization’s honesty and transparency.

Building a robust and versatile customer data platform (CDP) protected by a cleanroom is perhaps the greatest way to protect customer information and deliver unrivaled digital experiences. This is just as much a boon for consumers, so companies should be eager to adopt, implement and even promote their CDP.

No company is entitled to a consumer’s trust. That’s earned. Companies should be transparent about why and how they collect and safeguard data. Trust is reciprocal. If a business isn’t willing to share how it protects data with people, it shouldn’t expect people to share their data. To serve the people, you need to understand their concerns. Anyone looking to improve lives through digital transformation must rely on data collection

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Solution

CDP Quickstart

Before launching a CDP, organizations often struggle to align every team responsible for the collection and handling of data on key issues. Publicis Sapient has distilled decades of experience in datamanagement into a single solution that helps companies get CDPs up and running in no time. There’s no excuse for relying exclusively on advertising to understand customer behavior. In-depth, actionable insights are just weeks away.

Data Collection and Transparency. Getting It Right.
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Businesses may be reluctant to tell people how and why they collect certain types of data, but there are many compelling reasons to be forthcoming and transparent. It’s not a matter of deciding whether to do this. It’s a matter of doing it well.

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“Americans are reluctant to share their data. When given choices about sharing data to get benefits, most will decline to share. They are more likely to say their data has more value than the services they receive in exchange.”
– The Data Collection & Consent Survey

How Possible Is It for You to Have Data Privacy in Today’s World?

The Results

The results from the Data Collection & Consent Survey suggest that data privacy is not something companies should prioritize merely to comply with laws and regulations in different regions. As digital identity is further decentralized, businesses should take it upon themselves to gather, handle and protect data in ethical ways that respect the rights of individuals. Being proactive takes courage and will distinguish data-privacy leaders from laggards in the years to come.

Reliable technological solutions

Adopting strong, reliable technological solutions like CDPs can ensure that a business is fulfilling its dual mandate of collecting data from people and respecting their rights. To stay progressive and digitally enabled, it’s important to build these CDPs in the cloud.

Cloud

Far greater than a decentralized storage space, the cloud revolutionizes entire industries and enriches lives through previously unimaginable services. Although cloud computing will affect us all, to truly capitalize on the cloud’s potential to deepen and expand our digital lives, we must be willing to share some of our personal data.

Related Reading

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The Data Collection & Consent Survey

Learn how people with varying levels of technology literacy across countries and generations feel about data privacy.

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Max Kirby
Max Kirby
Director, Customer Data Platforms
Ravindra Narla
Ravindra Narla
Group Vice President, Data Engineering