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Generative AI: Using artificial intelligence to make human impact.Learn how

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Competency

Managed Services Program

Provides proactive, preventative, and detective capabilities that raise the operational bar and help reduce risk without constraining agility, allowing business teams to focus on innovation

MONITORING & OPERATIONS

  • Dashboards

    Advanced data visualization

    Preventive
    monitoring

    Ready for
    Business checks

  • Application
    performance
    monitoring

    Server &
    infrastructure
    monitoring

    End-user
    monitoring

    Alert
    automation

CHANGE & RELEASE MANAGEMENT

  • Plan and
    strategize the
    backup & restore

    Deployments to
    production/
    non-production environments

     

    Infrastructure
    as a Code

    Manage
    dependencies & challenges
    for production
    deployments

MAINTENANCE & GOVERNANCE

  • User management

    Knowledge
    management

    Patch management

  • Security
    vulnerability fixes

    Log management

    Health checkup

PROCESS & REPORT

  • Service
    evaluation &
    expectation management

    Analytical &
    operational reports

    Progress and
    status
    reporting

    SLA &
    metrics
    reports

INCIDENT AND SERVICE MANAGEMENT

  • Logging and
    triaging of
    the support tickets

    Follow-up on
    progress and
    resolution

    Analytical &
    operational reports

    Progress
    status
    at regular
    interval

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