A digital matching hub enables primary caregivers to apply for services and connect with other citizens in the caregiving community.

For many people, becoming a primary caregiver is not planned. Unforeseen and traumatic life events can dramatically change an individual’s life as they take on the duty of caring for children, a senior, a spouse with a terminal illness or any friend or family member who requires assistance with daily activities. Informal caregivers are often unpaid, as many are members of a care recipient's family or social network. The role of the caregiver often revolves around routine tasks, providing emotional support and making sacrifices. However, unexpected incidents, emergencies and the derailment of self-care plans can take an equal toll on caregivers.

One solution for state governments is to design an innovative platform to help caregivers identify the needs of their care recipient and connect them with essential state-provided services, enabling them to take a break from caregiving. The digital hub can swiftly match individuals with service offerings and lighten the burdens of responsibility.  

Emily’s story: support for caregivers, granted

Here is Emily’s story—a fictional, day-in-the-life account of one daughter’s journey as an adult caregiver for her parent. 

Benefits of using a digital hub to access services

Here are some of the benefits of the online application process for caregivers and government agencies.

For caregivers:

• Essential assistance: Caregivers can enroll in support services and take a break from caregiving
• Community support: The hub offers a supportive network that connects individuals in the caregiver community
• Learning and education: Caregivers can access personalized training opportunities and certificates

For government agencies:

• Efficiency: Internal employees in the agencies no longer feel the pressure to complete manual paperwork
• Reduced burden: Care programs via the hub focus on community support, which reduces the burden on care facilities
• Enhanced services: The state government can provide improved caregiving services for citizens

The digital revolution for accessing care support services is here.

A digital hub enables caregivers to apply for services in a fast and efficient way without the hassle of filling out paperwork forms. The benefits of this platform include a caregiver network, community support and reduced burden on individual citizens and government agencies.