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Day in the Life: How State Governments Can Digitally Connect Caregivers to Care Support Services

A digital matching hub enables primary caregivers to apply for services and connect with other citizens in the caregiving community.

For many people, becoming a primary caregiver is not planned. Unforeseen and traumatic life events can dramatically change an individual’s life as they take on the duty of caring for children, a senior, a spouse with a terminal illness or any friend or family member who requires assistance with daily activities. Informal caregivers are often unpaid, as many are members of a care recipient's family or social network. The role of the caregiver often revolves around routine tasks, providing emotional support and making sacrifices. However, unexpected incidents, emergencies and the derailment of self-care plans can take an equal toll on caregivers.

One solution for state governments is to design an innovative platform to help caregivers identify the needs of their care recipient and connect them with essential state-provided services, enabling them to take a break from caregiving. The digital hub can swiftly match individuals with service offerings and lighten the burdens of responsibility.  

Emily’s story: support for caregivers, granted

Here is Emily’s story—a fictional, day-in-the-life account of one daughter’s journey as an adult caregiver for her parent. 

When Emily's elderly mother begins to suffer health complications, Emily becomes a caregiver for her parent. Managing her professional commitments, family responsibilities and the specialized care of her mother test her resilience and compassion.

Emily discovers that her state government has launched a digital matching hub, an innovative platform designed to help caregivers identify the needs of their care recipients and connect them with essential state-provided services. Emily creates a profile and enters the required information.

The hub quickly links her to a program that matches her mother's needs with another caregiver in the community.  Being enrolled in the program means Emily can take short-term breaks from the demands of daily care. She can go on vacation, receive support in case of surgery or an emergency and take time to care for herself.

The hub connects Emily with the wider caregiving community and offers caregivers guidance, training resources, certificates and information about financial assistance. Emily shares her experience and extends support and empathy to other individuals facing similar challenges. Caregivers, once burdened and isolated, find strength in each other and grow a supportive network on the hub.


Benefits of using a digital hub to access services

Here are some of the benefits of the online application process for caregivers and government agencies.

For caregivers:

  • Essential assistance: Caregivers can enroll in support services and take a break from caregiving
  • Community support: The hub offers a supportive network that connects individuals in the caregiver community
  • Learning and education: Caregivers can access personalized training opportunities and certificates

For government agencies:

  • Efficiency: Internal employees in the agencies no longer feel the pressure to complete manual paperwork
  • Reduced burden: Care programs via the hub focus on community support, which reduces the burden on care facilities
  • Enhanced services: The state government can provide improved caregiving services for citizens

The digital revolution for accessing care support services is here.

A digital hub enables caregivers to apply for services in a fast and efficient way without the hassle of filling out paperwork forms. The benefits of this platform include a caregiver network, community support and reduced burden on individual citizens and government agencies.

Aseem Gupta
Aseem Gupta
Executive Client Partner, State & Local

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