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Gartner® Case Study Report
An innovative new partnership model—Homes & Villas by Marriott Bonvoy—seized the space in a fast-changing world
Founded on Publicis Sapient’s expertise in end-to-end transformation, HVMI found itself scaled rapidly from prototype to full-scale operation, claiming substantial vacation rental market share in short time.
Get an exclusive look behind the scenes, as this new case study report drills deep into the detail of how a global travel giant—in partnership with Publicis Sapient—stepped into unfamiliar territory, creating a new offering from scratch in the process.
From the pandemic, which disrupted the entire travel and hospitality industry, to the rise of the sharing economy, the hotel sector has faced significant challenges in recent years.
Fortunately, Marriott’s enterprise innovation team recognized the shift in the market and duly launched a travel experience incubator focusing on the connections and trends in consumer behavior, ranging from travel and leisure to technology.
The long-term, established relationship between Marriott and Publicis Sapient meant we set to work, building a platform marketplace on a complete cloud-native, microservices-based architecture, able to scale and cater to the unique preferences of Marriott’s 140M+ global customers. Thus, HVMI was born.
Now, based on guest data and machine learning, HVMI has the power to curate the trip of a lifetime with personalized suggestions and offers, all within the Bonvoy ecosystem.
The solution covers end-to-end processes, from inventory management, reservation processing, card and Bonvoy points redemption to reporting and financial reconciliation capabilities. Since inception, we’ve helped HVMI integrate with over 20 partners, added thousands of listings and grown the number of bookings and revenue by over 200% year-on-year.
Gartner, Case Study: Launching a Digital Business Within a Legacy Company: Marriott International and Publicis Sapient, By Mark McDonald, 7 June 2023. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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