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Sapient Sustain
IT that runs and heals itself
Sapient Sustain is our managed services AI platform. With Sustain, support teams can anticipate issues before they happen, resolve them automatically and keep IT systems running efficiently at a fraction of the cost of traditional models.
Check out Sustain in action
Sustain’s key features
Sustain provides enterprises with a holistic view of their IT environment and leverages AI to optimize operations.
Proven enterprise outcomes
Learn how leading organizations use Sustain to optimize IT operations and reduce costs.
The Impact
reduction in operational costs
uptime
The Problem
A global automotive manufacturer sought to modernize its legacy systems and operating model to reduce costs and improve operational efficiency across brand websites. The client needed to enhance personalization and user experience while managing a complex global digital ecosystem
Our solution
Sustain’s intelligent monitoring and automation capabilities are optimizing multi-market feature activations, streamlining maintenance and improving uptime across environments.
Industries
Platform
Use case
Region
The Impact
reduction in operational cost
improvement in MTTR (mean time to repair)
The Problem
A global beauty leader needed to not only modernize, but also scale its digital commerce ecosystem across 50+ brand sites in North and Latin America. The client sought to ensure platform stability, enable faster releases and manage surging traffic volumes while maintaining high operational performance and customer experience.
Our Solution
With Sustain, the company can optimize platform monitoring, release management and issue resolution while ensuring 24/7 availability.
Industries
Platform
Use Case
Region
Capabilities that run resilient enterprise operations
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Self-healing workflows
Automatically detect, diagnose and resolve operational issues without manual intervention.
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Eliminate, automate and shift left
Continuously eliminate manual effort, automate routine tasks and predict issues early using data, context and SOPs.
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Enterprise-grade security
Built-in governance, compliance and security controls for mission-critical IT operations.
Explore Sustain’s platform architecture
Our platform architecture connects intelligent workbench tools and autonomous agents with a secure, governed foundation for scalable enterprise IT automation.
This infographic shows the layered Sustain ecosystem, from an enterprise-grade foundation and governance to the context graph, IT agents, and AI workbench.
Sustain FAQs
What leaders want to understand before committing Sustain to the enterprise.
What is Sapient Sustain?
How is Sustain different from traditional managed services?
Traditional managed services rely on people to monitor systems and respond after something breaks. Sustain replaces that model with agentic intelligence that predicts issues, resolves them automatically and continuously improves system performance.
Instead of scaling headcount to keep systems running, Sustain scales automation and learning. The result is higher uptime, fewer incidents and materially lower operating costs than people-heavy models.
Can Sustain work with our existing ITSM and monitoring tools?
Yes. Sustain is designed to sit on top of your current environment, not replace it. It integrates with existing ITSM, observability and infrastructure tools to correlate signals, detect patterns and trigger automated remediation. Teams keep their systems of record. Sustain adds intelligence and action across them.
What types of issues can Sustain prevent or resolve automatically?
Sustain handles recurring incidents, performance degradation, capacity constraints and common infrastructure and application failures. Its agents detect early warning signals, identify root causes and take corrective action before issues escalate. Over time, our platform learns which fixes work best and applies them automatically, reducing repeat tickets and manual intervention.
How does Sustain reduce IT operations costs?
Sustain cuts costs by removing manual monitoring, triage and resolution from day-to-day operations. Fewer incidents reach human teams. Mean time to resolution drops. Systems become more stable, which reduces downstream business disruption. Most enterprises see a 35 percent reduction in operational spend compared to traditional managed services models.
Is Sustain secure and suitable for regulated enterprise environments?
Yes. Sustain is built for complex, regulated enterprises from day one. Automation follows defined guardrails, approval policies and audit requirements. Actions are traceable, explainable and aligned to enterprise governance standards. Sustain operates within your security and compliance constraints rather than bypassing them.