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Modernizing Telcos to Unlock 5G Growth and Cut OpEx
Untangle legacy systems and streamline network operations with AI.
Telecommunications (telco) operators are investing heavily in 5G and edge, but outdated OSS/BSS—billing, catalog and policy engines—slow service launches, lock teams into costly maintenance and prevent delivery of the flexible offers and real-time experiences customers expect. This results in rising operating expenditure (OpEx) and fragmented interactions across billing, support and network touchpoints. Sapient Slingshot resets the landscape with AI-driven modernization that accelerates 5G and edge monetization and unifies customer data for consistent, personalized experiences, transparent billing and seamless digital-first service.
What’s holding telcos back?
Aging operations and business support systems make it difficult to launch new services, adapt to customer needs or integrate with modern platforms.
Running multiple generations of network infrastructure—like 3G, 4G and 5G—alongside manual processes drives up operational expenses and limits agility.
New offerings often take years to reach market due to outdated systems, custom code dependencies and long development cycles.
Data is scattered across billing, product and support systems, leading to inconsistent experiences and limited visibility into customer needs.
Decades of incremental upgrades have created overlapping platforms and redundant systems, adding integration complexity and driving up OpEx.
Modernization solutions for telcos
Turn telco modernization plans into action
Kickstart your modernization with a pilot or proof of concept
Meet with our experts to discuss your specific business needs and identify the right starting point. Together, we’ll design a focused pilot or proof of concept that demonstrates real value and sets the stage for scalable transformation.
Client showcase: a global entertainment and gaming company
The challenge
A global entertainment and gaming company needed to modernize a mission-critical internal tool used to manage gaming operations and support the creation and updating of new games. Outdated technology, no documentation and a lean team made the app slow and risky to upgrade, while greatly limiting the company’s ability to deliver new game features at pace.
The solution
Publicis Sapient deployed Sapient Slingshot, our AI-powered software development platform, to rebuild the critical app and develop documentation from the legacy code. This allowed teams to deliver new features in weeks rather than months, while empowering developers to contribute quickly by making the legacy code easier to understand. Together, we turned a risky, manual project into a repeatable and accelerated way of working, while laying the foundation to modernize more gaming apps at scale.
The outcomes
The platform behind 5G telco growth
Legacy OSS/BSS shouldn’t stand in the way of 5G, edge or customer-first innovation. With Sapient Slingshot, our AI-powered modernization platform, telcos modernize faster, reduce maintenance spend and deliver new digital services at scale. Visit the hub to learn more and explore how Slingshot accelerates transformation across industries.
