After a retailer realizes extensibility and upgradability in an OMS platform, the third factor that enables agility is composability. Composability facilitates the combination of multiple components – within OMS and external systems – to create new capabilities of more value than the sum of their parts. Sterling Order Management Software’s open architecture enables and embraces composability so that retailers can benefit from best-of-breed offerings in the market and build the right solution for their business.
Many order management offerings today require external systems to provide certain functionality. Tax calculation, address validation and payment processing are common examples of tasks that are delegated to a separate component dedicated to that functionality. Sterling OMS is no exception, but it also goes beyond the standard level of connectivity with its Service Definition Framework, extensive user exits and open architecture, all of which enable retailers to easily combine custom components and third-party systems with OMS core capabilities to create the optimal solution for the unique needs of the business.
Numerous retailers have woven together systems from different providers, with OMS as the central hub, to create an exceptional customer experience and achieve their business goals. For example, retailers have:
- Quickly enabled dropship capabilities by plugging providers like CommerceHub and ChannelAdvisor into Sterling OMS processes.
- Achieved significant savings in shipping costs by connecting rate shopping providers and fulfillment optimization solutions.
- Enabled customer loyalty programs, driven marketing insights, leveraged best-of-breed email systems and more – all with minimal work because of the extensible and composable nature of the product.
In some instances, customers have even used homegrown estimated delivery date services or inventory systems instead of IBM-provided functionality based on business requirements. The Sterling OMS platform empowers retailers to combine its own robust capabilities with the best services in the market, and homegrown features to build the solution they need with the systems they want.