What is experience? It’s an experiment and it can be perilous. To help navigate the Fourth Industrial Revolution, Publicis Sapient’s Chief Experience Officer John Maeda has released his CX Report 2020. His video will detail what you need to know to learn "how to speak machine.”
By watching the 13-minute video above, you will get valuable research and insights on:
- Why a business should care holistically about experience at the organizational level
- The hottest trends in experience for established companies
- How tech and design are transforming and impacting the experience wars, both positively and negatively
You can also download the report in PDF, or view the video in its 83-minute entirety.