The Imperative for Change
Our client had great assets: a strong brand, transformative products and a loyal customer base. But to remain an industry leader and ahead of the competition, the company needed to quickly launch online experiences.
To offer customers access to information and services, the existing customer service portal needed an upgrade to connect critical data sources to deliver real-time information.
Elsewhere, the sales and order fulfillment processes were inefficient, having relied on offline tools like spreadsheets to complete internal sales tasks—often risking the inability to understand current supply-to-control demand.