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Sapient Bodhi Ranked #1 For Deep Research.
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Sapient Slingshot Wins AI Excellence Award.
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Meet Sapient Sustain. Context-aware AI for complex IT operations.
IT That Runs and Heals Itself
Sapient Sustain is our managed services AI platform. With Sustain, support teams can anticipate issues before they happen, resolve them automatically and keep IT systems running efficiently at a fraction of the cost of traditional models.
The Sustain platform
The Sustain platform
What makes Sustain enterprise-ready
Interactive IT map
Display dynamic, upstream/downstream relationships across the entire IT stack
Pre-built IT agents
Pre-built agents that can be customized by industry
Observability and analytics
Dashboards provide monitoring, performance metrics and insights
AI colleague workbench
Role-based AI assistants that collaborate with IT ops teams on decision-making
Multi-persona configurations
Adaptable views based on user roles and needs, from end user support to IT leader
Secure and compliant
Enterprise-grade security and governance built into every layer
How the enterprise context graph powers Sustain
As the shared context layer behind Bodhi, Slingshot and Sustain, the enterprise context graph helps every platform become more useful, accurate and valuable over time.
Explore our demos
Hands-on demos that show Sustain solving real problems inside enterprise systems.
Customer stories
Leading organizations are using Sustain to manage IT operations and reduce costs.
Nissan Cuts IT Costs 40% With AI Monitoring
<p>reduction in operational costs</p>
<p>same-day issue resolution</p>
The Problem
Nissan’s digital platforms supported sales, dealer engagement and customer experience, but reactive IT operations made performance harder to control.
Our Solution
Sapient Sustain added AI-powered monitoring, self-healing automation and real-time visibility to prevent issues earlier without disrupting Nissan’s existing tech stack.
Beauty Brand Cuts Costs, Improves Customer Experience
<p>reduction in operational cost</p>
<p>faster incident resolution</p>
The Problem
A global beauty brand needed more than 50 sites and 28 platforms to work as one system, but each tool and team operated separately. Issues took too long to find, fix and prevent across brands and regions.
Our Solution
Sapient Sustain connected operations under one model, using AI-driven pattern detection, self-healing workflows and shared reporting to reduce manual coordination and prevent issues earlier.
Jewelry Brand Improves CX During Peak Demand
<p>reduction in major incidents</p>
<p>reduction in aging tickets</p>
The Problem
The jewelry brand’s digital sites faced more bugs, friction and instability during peak retail periods. Teams lacked a clear view across systems, which slowed issue resolution and put customer journeys at risk.
Our Solution
Sapient Sustain added real-time monitoring, automated issue handling and clearer system visibility to detect problems earlier, reduce manual response and keep digital experiences stable during peak demand.
Sustain behind the scenes
Explore Sustain’s platform architecture
Our platform architecture connects intelligent workbench tools and autonomous agents with a secure, governed foundation for scalable enterprise IT automation.
Workbench
Build Studio • Role Automation
Run Agent Portfolio
Platform Agents • ITSM Agents • Request Agents • SaaS Agents
Core
Run Context • Service Map • Correlate • Self Heal • Self Help • Predict
Enterprise Context Graph
Discover • Code Repos • Specs • Journeys • Data • Telemetry
Explore our resources
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News Publicis Sapient launches Sapient Sustain June 11, 2026
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Article Why Context Matters in AI-Driven IT Operations June 10, 2026
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Article Predictive Operations Are Changing How IT Prevents Failure March 26, 2026
Sustain FAQs
What leaders want to understand before committing Sustain to the enterprise.
What is Sapient Sustain?
Sustain is an AI-powered operations platform that keeps enterprise systems running, optimized and resilient by detecting issues early and resolving them automatically instead of relying on manual, human-heavy support models.
How is Sustain different from traditional managed services?
Traditional managed services rely on people to monitor systems and respond after something breaks. Sustain replaces that model with agentic intelligence that predicts issues, resolves them automatically and continuously improves system performance.
Instead of scaling headcount to keep systems running, Sustain scales automation and learning. The result is higher uptime, fewer incidents and materially lower operating costs than people-heavy models.
Can Sustain work with our existing ITSM and monitoring tools?
Yes. Sustain is designed to sit on top of your current environment, not replace it. It integrates with existing ITSM, observability and infrastructure tools to correlate signals, detect patterns and trigger automated remediation. Teams keep their systems of record. Sustain adds intelligence and action across them.
What types of issues can Sustain prevent or resolve automatically?
Sustain handles recurring incidents, performance degradation, capacity constraints and common infrastructure and application failures. Its agents detect early warning signals, identify root causes and take corrective action before issues escalate. Over time, our platform learns which fixes work best and applies them automatically, reducing repeat tickets and manual intervention.
How does Sustain reduce IT operations costs?
Sustain cuts costs by removing manual monitoring, triage and resolution from day-to-day operations. Fewer incidents reach human teams. Mean time to resolution drops. Systems become more stable, which reduces downstream business disruption. Most enterprises see a 35 percent reduction in operational spend compared to traditional managed services models.
Is Sustain secure and suitable for regulated enterprise environments?
Yes. Sustain is built for complex, regulated enterprises from day one. Automation follows defined guardrails, approval policies and audit requirements. Actions are traceable, explainable and aligned to enterprise governance standards. Sustain operates within your security and compliance constraints rather than bypassing them.