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Understanding how citizen expectations are evolving.
Our Digital Citizen Survey is one of Australia’s largest private surveys on digital government services. This page reveals our findings and explores the opportunities for digital transformation based on citizen responses and the issues that matter to them.
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Insights
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Nine out of 10 Australians already use digital government services. Which others do they want made available?
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Significant life events happen to thousands of Australians each year. How can government services improve the citizen experience?
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How comfortable are Australians with AI and sharing personal information? Reveal our surprising results here.
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Could digital services provide a life buoy for Australians as the mental health crisis worsens? Read who’s affected and what needs to change.
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Senior Client Partner, Ed Bridgeland, explores how technology and personalisation are connecting citizens with government services – at the moments they need it most.
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How can government seize the moment and reset services, underpinned by a focus on design, digital and data.
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We investigate three new models that could form a basis for government services in a world changed by the Great Digital Reset.
New insights will be released throughout the year, with a fresh survey conducted on an annual basis.
