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Revealing Australia’s Demand for Digital Services

Understanding how citizen expectations are evolving.

Our Digital Citizen Survey is one of Australia’s largest private surveys on digital government services. This page reveals our findings and explores the opportunities for digital transformation based on citizen responses and the issues that matter to them.


Digital Citizen Survey 2021

Play the summary video.


Learn why digital transformation is the future of government services and how it’s a change for good.

New insights will be released throughout the year, with a fresh survey conducted on an annual basis.

Meet our experts

Any of our team will be happy to share more insights and discuss how we can help you thrive using digital transformation.