Mass transit authorities can take four main routes to safely move people again, and the focus will be on rider recovery—how to make riders feel confident and safe. By using technologies and services that riders are familiar with, mass transit companies can meet riders where they are to help them navigate their communities in a more informed, integrated manner.
Trip planning apps for getting from A to B via public transportation are nothing new, but with added functionality, riders can get information that will help them make smarter decisions on their commutes. Many cities are operating their public transportation at half capacity as they begin to resume regular service but rely mainly on riders to abide by those guidelines. Google and Apple have made mobility data publicly accessible, allowing transit authorities to predict capacity at specific times throughout the day and incorporate that into trip-planning apps and within stations and stops. Some cities also have weight systems that inform capacity of each car.